So my iphone 5 had what I felt was very different battery experience than my 4s and a couple little scuffs on the side(which I could have lived with) so I went to test it at the apple store through a genius appointment to make sure everything was gravy and had a very nice experience. When I got there the genius took a look at my 5 and basically said that the battery issue was most likely related to software, IMO understandable, but he noticed the scuffs and I said well I can live with those (they weren't very noticeable). He said, "this is an expensive phone and mine came out of the box perfect," so he proceeded to state that he felt I should also have the same experience and began an exchange for my iphone. I got a flawless replacement. I was not under AppleCare an I didn't even buy my phone at apple I bought it at RadioShack. I've never needed to replace an iPhone since 2008 and this just continues to solidify my affiliation with apple. Just thought I would share a positive experience I know sometimes the critiques pile up on the forums.