I have an iPhone 5, white, 64GB that's 15 months old (3 months out of warranty) and had noticeable battery drain problems when I upgraded to iOS7. I changed many settings and got it to a somewhat manageable level. A month ago, the battery started draining very badly to the point where last week I was getting these results... Usage: 1 hour, 33 minutes Standby 6 hours, 13 minutes Battery was at 21% I went to the genius bar yesterday and they diagnosed a battery problem, which I expected, and was ready to pay the $79 to have the battery replaced. The genius bar technician offered me a "one-time, valued-repeat customer" battery replacement at no charge. I just had to come back in 30-40 minutes and it would be ready. When I came back, the technician asked if I had problems with the sleep/wake button and I said no, only the battery was a concern, nothing else. He said the techs downstairs couldn't get the phone to turn on and that the sleep/wake button and home buttons weren't functioning properly. He showed the phone to me and it clearly never happened to me before. As a result of their error, I ended up with a new phone in its place insead of just the battery. Bottom line for this post, Apple was overboard nice in offering the battery at no charge and even nicer for replacing the phone due to their error. I'm not an "entitled" apple customer, nor did I even ask for it as I was more than ready to pay the $79 since I knew it was out of warranty. Good job Apple. Thanks for the fantastic customer service.