Great, out of the blue 'J' and 'M' keys stop working on my Macbook Pro

Discussion in 'MacBook Pro' started by Adamantoise, Feb 1, 2012.

  1. Adamantoise macrumors 6502a

    Joined:
    Aug 1, 2011
    #1
    So much for quality ... I've owned 'cheap' Dell laptops, and while they had their own set of problems, a failed keyboard was never one of them.

    Anyway, what's the general course of action here? Call Apple and have them send me a box to mail it to them?

    I have aftermarket Memory and Hard Disk Drive installed on the computer, do I need to replace it with the factory parts before taking it to Apple?

    Any first aid measures I can try to avoid sending it in? I could open it myself, but last time I did, I think I remember that the keys are on the other side of the logic board ... Right?
     
  2. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
  3. Adamantoise thread starter macrumors 6502a

    Joined:
    Aug 1, 2011
    #3
    Well the nearest is 90 minutes away from me, so I'm not really fond of that option.

    I am most likely going to end up mailing it in. I just want to know if I need to replace my HDD and RAM with the factory ones prior to doing so.
     
  4. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #4
    Fair enough.

    I'd personally re-install the original RAM and HDD before taking a machine in for service.
     
  5. Gaura Mohana macrumors regular

    Joined:
    Feb 24, 2011
    Location:
    Gainesville, FL
    #5
    two keys stopped working on my mum's MBP a few months ago.
    a- Did you spill anything on your computer? If yes- you might have trouble with warranty
    If not,
    Just bring it to the apple store.. They will replace the whole top case ·and if they have it in stock, I think they can do it in one visit.
    Otherwise try going to a ASSP (apple service provider)
     
  6. Adamantoise thread starter macrumors 6502a

    Joined:
    Aug 1, 2011
    #6
    No, it's not even my main computer (I have a desktop to do real work on) so I only use it while I'm watching TV in the living room.

    Out of the blue, I noticed the m key stopped working, and then I restarted and couldn't log on to my account because my password has a J in it. Lol.

    Anyway, I might just have to drive there myself ... Just so I don't have to deal with them trying to get out of warranty.

    I'll call them first though.
     

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