So much for quality ... I've owned 'cheap' Dell laptops, and while they had their own set of problems, a failed keyboard was never one of them. Anyway, what's the general course of action here? Call Apple and have them send me a box to mail it to them? I have aftermarket Memory and Hard Disk Drive installed on the computer, do I need to replace it with the factory parts before taking it to Apple? Any first aid measures I can try to avoid sending it in? I could open it myself, but last time I did, I think I remember that the keys are on the other side of the logic board ... Right?