Guess what an AT&T store salesperson told me...

Discussion in 'iPhone' started by bennypod, Dec 28, 2010.

  1. bennypod macrumors member

    Joined:
    Jul 31, 2007
    #1
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148a Safari/6533.18.5)

    I've seen posts of people believing rumors told by employees, but just to show you how little they really know about inside information, I'll tell you a story. Today I went to AT&T to help my grandmother upgrade her iPhone, not realizing she wasn't 'authorized' to make changes to the plan. I told her she could simply have my grandpa log in on the AT&T website and add her as authorized, the salesman then rolled his eyes and sayed that only costumer service can do that. I told him that I'm pretty sure you can do this online (I've done it several times on my account) and he states "I'm pretty sure you can't." I went out to the car and tried it on my iPhone on my account, and I was able to. Now this doesn't sound like a big deal but if you're going to roll your eyes and act like a jerk to customers, you sure as heck better be right. Anyone else have any similar experiences?
     
  2. Eldiablojoe macrumors 6502a

    Eldiablojoe

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    Dec 4, 2009
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    West Koast
  3. Ajones330 macrumors 6502a

    Ajones330

    Joined:
    Jul 9, 2008
    Location:
    SEC Country
    #3
    Well anyone rolling their eyes loses all credibility with me...
     
  4. Leet Apple macrumors 6502a

    Leet Apple

    Joined:
    Nov 10, 2009
    Location:
    Canada
    #4
    if that was me personally i would have done it all in his face, then discussed it with his manager, someone who acts like that clearly doesn't appreciate the fact that they have a job when many people in america would love to take over his job and support their families
     
  5. WiiDSmoker macrumors 65816

    WiiDSmoker

    Joined:
    Sep 15, 2009
    Location:
    Hermitage, TN
    #5
    Not really.

    I called today to buy an unsubsidized iPhone 4 and they said it was impossible to buy. So I went to Best Buy and bought one.
     
  6. Apple... macrumors 68020

    Apple...

    Joined:
    May 6, 2010
    Location:
    The United States
    #6
    They're probably just going off of Apple's site (which says that an unlocked version in the U.S. isn't available).

    From Apple's website: Can I buy an iPhone without an AT&T contract? No. iPhone requires a two-year AT&T wireless service contract.
     
  7. Koodauw macrumors 68040

    Koodauw

    Joined:
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    Location:
    Madison
    #7
    Because doing "it all in his face" would really do any good? Just let it go, and go about your business. I am sure there are much more important things for you to do today. Jesus.
     
  8. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #8
    I would definitely report it to the store manager.
     
  9. cocky jeremy macrumors 68040

    cocky jeremy

    Joined:
    Jul 12, 2008
    Location:
    Columbus, OH
    #9
    My aunt, that works at AT&T, argued with me before the 3G came out about which one got the white iPhone. I told her it was the more expensive iPhone 3G, she told me it was the cheaper one. Well, macrumors was correct, AT&T was not. Big surprise. :eek:
     
  10. ssdeg7 macrumors 6502a

    ssdeg7

    Joined:
    Jul 15, 2010
    #10
    Completely true!
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    That's nothing that would surprise me.
    They are known to pull worst nonsense than that:)

    True, there's tons of dumb people out there. It would be a waste of time and breath to try to prove them all wrong:D
     
  12. Goldinboy17 macrumors 65816

    Goldinboy17

    Joined:
    Jun 21, 2010
    Location:
    San Francisco, Ca
    #12
    Is not. Junior Varisity? What a compliment. Now I'm completely bashing AT&T. I've had nothing but great experiences with their phone support, but their in-store employees are pretty dumb.
     
  13. crazytiger86 macrumors 6502

    Joined:
    Aug 30, 2010
    #13
    [​IMG]

    I think you'd get in trouble for sexual assault...
     

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