Had my macbook replaced for slanty keys and loose battery cover!!

Discussion in 'MacBook' started by likemyorbs, Nov 4, 2008.

  1. likemyorbs macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #1
    i took my macbook to the genius bar today, and showed them my loose battery cover and slanty function keys, they promptly replaced it with a perfect (knock on wood) new one. just thought i'd let everyone know who are considering having their's replaced for these issues, they usually give you no problem at all.
     
  2. bartoszbr macrumors newbie

    Joined:
    Jun 28, 2008
    #2
    my macbook has a loose battery cover as well - it's making the clicking noise when I'm typing.

    I was hoping they would only replace the cover for me as I already have lots of stuff on my laptop.
     
  3. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #3
    I'm glad you got your replacement, but as has been proven many times on these forums, YMMV. There are numerous factors as to why you may or may not get a replacement for issues such as these. Apple has done exchanges for lesser problems, and have denied exchanges for greater problems.

    To say they "usually give you no problem at all" is completely misleading, based on your one experience.
     
  4. iMac430 macrumors member

    Joined:
    Oct 26, 2008
    #4
    I had a white MacBook repleaced for a faulty screen. They even upgraded my machine (a 2.2 GHz, November 2007 revision) with a new early '08 2.4GHz revision. (This was a few months ago in August. I talked to the head genius at my local Apple store. I said I was going to college in two days and I couldn't send it it. He just replaced my machine for free. In addition to getting a slightly upgraded model, my warranty is a whole new year - until August 2009 instead of December 2008. I upgarded the stock hard drive and the RAM to 4GB. He just took my new hard drive and RAM and swaped it with the new machine and gave me a new box with the new install discs, I was out of the store in 30 minutes.

    .... Make sure you backup your data so it can be restored incase they give you a new machine. They will probably just swap out your hard drive in a new machine, but just incase, make sure you backup everything before going to the store, and bring your purchase receipt and AC adapter - everything that came with your machine. Good luck.
     
  5. likemyorbs thread starter macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #5
    they just swapped out my HD for me, took 10 minutes
     
  6. ChazDaSpaz macrumors regular

    Joined:
    Mar 16, 2008
    #6
    Would Apple Store let you open up the boxes and check to see if the MacBook has any imperfections? Including dead pixels?
     
  7. eye.surgeon macrumors 6502

    Joined:
    Jul 12, 2007
    Location:
    California
    #7
    I had mine replaced for a bent corner on the cardboard box it came in. Also the polishing cloth wasn't perfectly symmetrical-- totally unacceptable. I had them open up 8 in the store until I found the perfect one.
     
  8. LedCop macrumors regular

    LedCop

    Joined:
    Apr 7, 2008
    #8
    LOL! Err... 8 boxes until you finally found a perfectly symmetrical polishing cloth? Maybe I should put off my MacBook Pro purchase. :(
     
  9. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #9
    LOL
     
  10. likemyorbs thread starter macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #10
    i had a chance to look at it only after my hard drive and old battery were already in it. luckily it was all good though...
     

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