Half screen bad in two-day old iPhone 5s

Discussion in 'iPhone' started by bigcat, Sep 27, 2013.

  1. bigcat macrumors 6502

    Joined:
    Sep 12, 2008
    #1
    My new iphone 5s is having issues with the screen.

    Exactly the bottom half of the screen shows a number of vertical bars. I did a restore and didn't help. Wondering if anyone else is seeing this. It is not permanent, sometimes the screen clears up and suddenly the bars come back.

    Hopefully you can see in the attached pic I took with my mac. The bars don't show up in pics I capture with the phone itself (screenshots)

    As I type this, the bottom half of the screen is actually flashing now. Looks like I got a bad phone.
     

    Attached Files:

  2. mightygitis macrumors 6502

    mightygitis

    Joined:
    Feb 3, 2011
    Location:
    Hampton Roads
    #2
    Woah. It goes away? Have you tried backing it up and restoring it?
     
  3. bigcat thread starter macrumors 6502

    Joined:
    Sep 12, 2008
    #3
    ya, restore didn't help
     
  4. Superman80 macrumors regular

    Joined:
    Apr 20, 2011
    Location:
    London
    #4
    Personally i would be heading straight to apple for a replacement
     
  5. Charadis macrumors 6502a

    Joined:
    Jul 3, 2010
    #5
    Looks like the ribbon cable from the LCD could be damaged/defective, or connection anywhere from screen to mobo. I recommend returning to store for exchange or refund, or setting up an appointment with a Genius at Apple Store. If no Apple Store is available, call AppleCare hotline to set up an exchange. Sent from my iPhone 5.
     
  6. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #6
    Agreed, take it back to Apple.
     

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