iPhone XS Max Has a raised lip phone case made it so your Face ID won’t work?

Discussion in 'iPhone' started by Renho, Oct 10, 2018.

  1. Renho macrumors 68000

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #1
    I have noticed that when my phone is on my magnetic mount with a raised lip case (Spigen tough armor) on that my phone has to be positioned torwards my chest for FaceID to work. If I have my phone angled torwards my face I have to move my face down for FaceID to work.

    Has anyone else noticed this? Is it FaceID just won’t work with phone angled lower or do you think my lip is affecting it?
     
  2. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    I have a spigen liquid crystal case and everything seems to be working fine.
     
  3. Renho thread starter macrumors 68000

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #3
    does that have a big of a lip like the tough armor, this is a pretty big lip....Do you have a mount? Its so weird that i have to duck my head down if its not angled at my chest
     
  4. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #4
    Don’t know if the lip is as big but there is a lip. Yes I have a spigen mount.
     
  5. Renho thread starter macrumors 68000

    Renho

    Joined:
    Sep 15, 2014
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    SR, CA
    #5
    Well it must be my case then, I just ordered a caudabe so hopefully it will work better.
     
  6. Ralfi macrumors 68030

    Ralfi

    Joined:
    Dec 22, 2016
    Location:
    Australia
    #6
    Maybe try rescanning your face from that lower position & see of it improves things.
     
  7. Renho thread starter macrumors 68000

    Renho

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    #7
    So setting up FaceID matters for the location of it? I thought it was just for your actual face not where it is compared to cameras.
     
  8. Ralfi macrumors 68030

    Ralfi

    Joined:
    Dec 22, 2016
    Location:
    Australia
    #8
    I rescanned mine from an angle where I'd be frequently looking at it as I take it out of my pocket - pointing it up toward my face from around gut level, to prevent the need to hold it at head height which would slow the whole process down.

    I've been happy with it since.
     
  9. Renho thread starter macrumors 68000

    Renho

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    #9
    Oh so it worked. Ok gotcha, will try that now. But do you have to do that angle every time then after that?
     
  10. Renho thread starter macrumors 68000

    Renho

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    #10

    I setup an alternate appearance with face higher. Seemed to be working at right angle now. Thanks!
     
  11. Ralfi macrumors 68030

    Ralfi

    Joined:
    Dec 22, 2016
    Location:
    Australia
    #11
    Nah, it works from front on still.

    :D

    According to :apple:, it should improve over time too as it 'learns' your face.
     
  12. MEJHarrison macrumors 65816

    Joined:
    Feb 2, 2009
    #12
    Question. If you're so unsure of the cause, why not remove the case and test it? I'd think that would tell you considerably more than strangers online.
     
  13. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #13
    I have a Spigen ultra hybrid and the lip is comparable to the tough armor, no problems with faceid..
     
  14. Renho thread starter macrumors 68000

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #14
    Cause then I would have to stick a magnet to back of phone. So ya no thanks..lol
    --- Post Merged, Oct 11, 2018 ---
    And you have a magnet in the car that you mount it with.
     
  15. BugeyeSTI macrumors 68030

    BugeyeSTI

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    Aug 19, 2017
    Location:
    Arizona
    #15
    No magnetic mount. I thought you were concerned that the lip was causing the problems you were experiencing..
     
  16. MEJHarrison macrumors 65816

    Joined:
    Feb 2, 2009
    #16
    I'm not saying toss the case. I'm saying, remove the case and see if Face ID works better. If it does work better, the case is probably interfering. If it doesn't work any better, you know it's not the case. You can put the case back on as soon as you have an answer. I never said remove it and leave it off permanently. Just take it off long enough to find out if it's the cause of your issues or not.
     
  17. Renho thread starter macrumors 68000

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #17
    Ya while it was mounted on my magnet in my car... it had to be angled torwards my chest to log on while mounted
     

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16 October 10, 2018