Has anyone had Apple upgrade their 6+ to 6s+ for free?

ACG12

macrumors 6502a
Original poster
Jun 9, 2015
690
574
Long story short, my co-worker expressed his frustration with extreme lag with his 128gb iPhone 6+ he purchased Dec. 2014. After going back and forth with Apple, they exchanged his out of warranty phone for a replacement for half of the normal $300 fee they charged.

A week later he's having the same issues with this one and yesterday he some how got the store manager at the Apple Store to replace it with a brand new 128gb 6S+.

I was quiet shocked and even checked the serial # showing its not just another replacement. It has warranty until 4/26/2016. I'm seriously considering trying it as well. My 6+ is frustrating because of the lack of RAM.
[doublepost=1461795685][/doublepost]Oh and they refunded him the $150 he paid for the replacement 6+!
 

eyoungren

macrumors Core
Aug 31, 2011
21,176
13,009
ten-zero-eleven-zero-zero by zero-two
Long story short, my co-worker expressed his frustration with extreme lag with his 128gb iPhone 6+ he purchased Dec. 2014. After going back and forth with Apple, they exchanged his out of warranty phone for a replacement for half of the normal $300 fee they charged.

A week later he's having the same issues with this one and yesterday he some how got the store manager at the Apple Store to replace it with a brand new 128gb 6S+.

I was quiet shocked and even checked the serial # showing its not just another replacement. It has warranty until 4/26/2016. I'm seriously considering trying it as well. My 6+ is frustrating because of the lack of RAM.
[doublepost=1461795685][/doublepost]Oh and they refunded him the $150 he paid for the replacement 6+!
Your friend is very lucky and quite possibly the recipient of Apple's customer program known as "Surprise and Delight".

Apple does not ordinarily do this. I know of people that have been upgraded (a 5c to a 5s) because there was a significant chain of events that led to a large number of replacements, but this is out of the ordinary.

If Apple did this frequently you would have a lot of people breaking screens and smashing phones any time there was a new model release.

Apple replaces like for like - you get back what you give them.

Again. Out of the ordinary, not common.
 

ACG12

macrumors 6502a
Original poster
Jun 9, 2015
690
574
I told him that he was lucky as hell when they did that for him. I don't blame him for trying, spending over $1000 for a phone that was subpar out of the box is upsetting.
 
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der meister

macrumors newbie
Jan 22, 2016
26
11
California
AppleCare over the phone have the power to do this, however, they will tell you they don't and it requires extraordinary circumstances to get it done. It takes getting a replacement like six times. Definitely not something to expect.

Not sure store managers can do it.
 

aneftp

macrumors 601
Jul 28, 2007
4,247
463
Actually it's up to the store manager. The Genius Bar employee has to get the store manager approval.

Forgot if it was the 4s or 5. But my wife iPhone was 7-8 days out of warranty and store manager replaced her iPhone (same model for same model) cause of ear piece problem/mic problem. Manager approval.
 

maxsix

Suspended
Jun 28, 2015
3,102
3,683
Western Hemisphere
Apple collects very high gross margins from the sales of the pricey iPhone models. As a result they are so fat and happy that they can easily make themselves look good. Try it, I have.
 

rigormortis

macrumors 68000
Jun 11, 2009
1,813
229
apple wouldn't even change the color for me. the only time i ever got apple to give me an upgrade was when i replaced why mouse under applecare and got a magic mouse