Has AT&T cheated on me, Status Different from all others?

Discussion in 'iPhone' started by BOZENG, Sep 19, 2012.

  1. BOZENG, Sep 19, 2012
    Last edited: Sep 19, 2012

    BOZENG macrumors newbie

    Sep 19, 2012
    Hi all:

    Thanks in advance if there is any help from you guys (and thanks there is such a warm forum for apple users)

    I preordered my device (ip5) on launch day 1:30 am Pacific Time, September 14. I might have made the biggest misktake in my life: Order it through AT&T.

    I am eligible for a new 2 year contract with upgrade. So I clicked preorder the iPhone 5, everything is routine, I followed all the steps. Here is the trick.

    It is a family plan and I am not the host. The email address he entered is apparently not working (no@yahoo.com) . Hence After the Congratulations page of preorder, I did not receive any email.

    However, I can check through AT&T website for the online order status of that phone. Here is what I got:

    Screen Shot 2012-09-19 at 4.50.00 PM.png
    Entirely different from all that you posted in the AT&T Preorder Status post.

    OK, then somebody advised me to go to https://www.wireless.att.com/order_status/order_status
    When I entered my order number or my cell phone number, it shows identically:
    Screen Shot 2012-09-19 at 4.09.11 PM.png
    with an expired service hot line (the 800- number is not even ATT, you can try)

    When I called their wireless order status line, what I got after entering my cell phone number is:

    "We can not locate your order". However the order with the same phone number appears in the AT&T website, i just showed one second ago.

    OK, here comes the question:

    Has my order been processed or not?

    PS. in AT&T, now I am not eligible for upgrade anymore. If AT&T thinks I've already used the new 2 year contract while not actually processing my order, I don't know what to say.

    Their customer service line is busy all day and web chatting is offline even at noon Pacific Time.

    And I don't know what to do.

    Anyway, ATT's ordering system is 1000 times worse than Apple's. I will never buy anything from AT&T any more.

    Is there anything I can do? Thanks.
  2. greytmom macrumors 68040


    Jun 23, 2010
  3. nostresshere macrumors 68030

    Dec 30, 2010
    If the website says you are no longer eligible for an upgrade, that is a very good sign.

    As to the lead person with an invalid email address... take him out and shoot him.
  4. BOZENG thread starter macrumors newbie

    Sep 19, 2012
    Can I go to a retail store to ask?
  5. reputationZed macrumors 65816

    Mar 9, 2011
    34°55′42″N 80°44′41″W (34.
    They will most likely just tell you to call cs

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