i mailed my iPhone X back to AT&T as part of my upgrade through their Next Program two weeks ago, and it still has not been received. The shipping label, which I got from Apple when I picked up my XS Max, has a tracking number that can be viewed from a site called newgistics.com and it says the phone is still in transit. I’m in Phoenix and the phone is only going to Fort Worth, TX, so it seems like it should not be taking this long. In the mean time, I’ve received a text message from AT&T saying the cost of the old phone will be on my next bill if they don’t receive it soon. Last year I keep my old phone and sold it myself, so this is the first time I’ve mailed the old phone back to AT&T, but I recall several posts here in the forums saying there were mishaps. I was hoping AT&T had improved the process this year. Admittedly, my problem seems to be just getting the phone to them, so they haven’t had a chance to process it yet, but I’m since I’m still on the hook for it right now, I’m nervous. How has the return process gone for other people who use the Next Program?