Has this happened to anyone?

Discussion in 'iPhone' started by adamk77, Feb 10, 2008.

  1. adamk77 macrumors 6502

    Joined:
    Jan 6, 2008
    #1
    I just went through hell with my cable TV provider (Cox) because they charged me for something accidentally and wouldn't refund me the money. And they tried to charge me a cancellation fee for something I didn't even order! The customer service representative kept insisting I called in and requested the additional service.

    I want to avoid a similar situation with my AT&T service. I tried calling but it seems they are closed on Sundays.

    I bought my plan online and got my free phone. But I forgot to port over my old number, so I got a new #. When I got my free phone, I called AT&T and ported over my old number. I bought a iPhone, then activated it on iTunes as an existing customer.

    I received my bill today and it looks like I have 2 contracts. One for my old number, and another from the new number they assigned me. I'm probably being paranoid, but I'm kind of scared that I'll have to go through an ordeal to try to clear this up. Will they pull some crap and say that I'll have to pay early termination fee for the new # they assigned me? God...

    Also, it seems like they charged me for 2 months. Is this correct when you are a new customer? You pay the 1st month in advance? I don't understand thought -- why do they do this... how do they know how much minutes I've used or will use in advance.

    Thanks for anyone who can shed some light! I have absolutely no faith in big companies.
     
  2. overanalyzer macrumors 6502a

    Joined:
    Sep 7, 2007
    Location:
    Boston, MA USA
    #2
    You definitely do pay for 2 months when you sign up for AT&T. Like most companies they pre-bill your base plan the month before, but since it's your first month they bill the first month and the pre-bill of the second month. Any of your extra usage will be billed after it along with the pre-bill for the next month (like if you go over on minutes or SMS).

    BTW, Apple is a big companies these days too ;)
     
  3. elmo151 Guest

    Joined:
    Jul 3, 2007
    Location:
    NYC
    #3
    ask the customer service rep for the phone number of the states regulating commission for their service. that will result in an instant refund.
     
  4. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #4
    I concur...

    AT&T sent us a FREE PHONE for being a loyal customer and charged us for a new 5th line, and it took a few phone calls to resolve the matter. We ended up taking the phone to an AT&T corporate store and being given a return mail package and credit was given immediately after their receipt of the phone. Stick to your guns...:cool:
     

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