Have to pay for software update that was purchased 3 weeks ago ?! ( Speed Download )

Discussion in 'Mac Apps and Mac App Store' started by iRule, Feb 12, 2008.

  1. iRule macrumors newbie

    Joined:
    May 1, 2004
    Location:
    Australia
    #1
    Hello all,

    As the title indicates. I bought Speed Download as part of the MacHeist bundle few weeks ago, now I launched the program, and a pop up windows appeared telling me that I could upgrade into v5.0 so I did.
    I tried to activate the copy using my old code but it refused to accept. I then went to their site to find out that I have to pay $17.95 to upgrade into the new version.

    Guys, what the hell is going on ? Am I liable to get the new version for free ? If not then I may seek alternative ways to get this version for free :confused: .
     
  2. Sky Blue Guest

    Sky Blue

    Joined:
    Jan 8, 2005
    #2
    some macheist apps are not upgradable to new versions
     
  3. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #3
    You could e-mail the developer about it. Most of the time they'll let you upgrade for free.
     
  4. eji macrumors 6502

    eji

    Joined:
    Jun 8, 2004
    Location:
    Inland Empire
    #4
    I don't want to make assumptions about YazSoft's (the Speed Download dev) ethics, but this is what really riles me about some MacHeist participants. They bundle software that they know will be outdated in a few weeks' time, so that all the recent users who bought it at a discount will be tempted -- or suckered -- into paying more money for an upgrade.

    I don't recall... did it say anything on the MH descrip that Speed Download users could upgrade to the next version for free? Some apps (Cha-Ching, I think) made a point of mentioning forthcoming updates and the devs' policies. Others conveniently failed to.
     
  5. iRule thread starter macrumors newbie

    Joined:
    May 1, 2004
    Location:
    Australia
    #5
    With such attitude, I'm forced to use pirated copies of this program as the developers do not seem to have ethics since they knew about v5.0 and never offered free upgrade for it.
     
  6. PeterVk macrumors newbie

    Joined:
    Feb 12, 2008
    #6
    Good for them if they syphon some cash for this ploy. But if I remember right, Speed Download was added about half-way through the promotion. Probably tipped the scales for a few wanting to buy the bundle but waiting. That to me seems to make their move into something of a scam - as in, they already offer a 21 day trial period, so it's more people downloading their program and testing it out - more potential buyers that they really didn't earn. I wonder how much they got for their participation in MacHeist? (Nice of them, though, to provide an uninstaller with their app...)
     
  7. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #7
    It's not a scam. You are buying what's offered.

    Just because there is a new version out doesn't mean the current version is broken. Do you think these developers get their rent / utilities / etc for free? What if people tell YOU that because you put in time to make a new version of the product, YOU are a scammer and they will steal your work?

    What you bought will work as advertised. If you want newer versions, you need to give a few bucks to the developers.
     
  8. ghall macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #8
    I too am peeved about this. I wouldn't mind so much if they just waited a month or to so that MacHeist buyers were outside the upgrade window. Nothing on their website suggests that MacHeist users are ineligible when I checked this morning, but they updated the site to add a note that promo purchasers are ineligible.

    This is BS!!! :mad:
     
  9. pjrobertson macrumors 6502a

    Joined:
    Nov 14, 2007
    #9
    The Macheist makers always lead me to believe that they were selling the REAL software, as opposed to 'promo licenses'. I'm glad I didn't buy the bundle now... it was just too good to be true.
    :(
     
  10. Mitou macrumors regular

    Joined:
    Jan 25, 2008
    #10
    I agree that with such behavior I will probably not support the macheist bundle next time.
    If a year or so had lapsed I would agree to pay more, but this is ridiculous. I will not upgrade but I am sure I will be getting annoying messages about it and will eventually have to remove the app.
    Too bad I liked it.
     
  11. ghall macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #11
    You really can't blame MacHeist for this. Is it their fault that Yazsoft didn't keep up their end of the bargain? Every other program has been exactly what was promised (in my opinion).
     
  12. tip macrumors 6502

    tip

    Joined:
    Mar 9, 2006
    #12
    It depends on the vendor.

    I did both recent MU promos.

    - GraphicConverter had a major release right after its promo - the upgrade was free.
    - Same goes with LittleSnitch.
    - TechTool Pro had a MINOR update right after its promo - that was a pay upgrade.

    Point is, your mileage may vary.
     
  13. Eidorian macrumors Penryn

    Eidorian

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    Mar 23, 2005
    Location:
    Indianapolis
    #13
    Profcast, Cocktail, and Amadeus had updates as well. I e-mailed for two of them and I got great support for Amadeus. I got those updates for free. I'm still tossing around the Tech Tool Pro upgrade though.
     
  14. Cromulent macrumors 603

    Cromulent

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    Oct 2, 2006
    Location:
    The Land of Hope and Glory
    #14
    Sorry but this is a **** attitude to take. You don't buy Mac OS X and then expect free upgrades to all the new versions when Apple release them do you? You don't expect free upgrades to Photoshop. Just because some developers offer free upgrades it does not mean that they all should.

    You paid for the MacHeist bundle and got the MacHeist bundle. Don't pirate software just because you are a cheap skate. Use the software you have already paid for and be happy with it. The developers have already given you the software at a significant discount how much more do you expect for free?
     
  15. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #15
    Am I the only one who finds it amusing that, the first time around, MacHeist was decried for exploiting software developers by forcing them into lower pricing of their products in the name of reckless profiteering, and now, just a short while later, the complaints are about how they ripped their customers off by shockingly providing them exactly what they said they would and not any more?

    If MacHeist is so clearly responsible for a pandemic of woes that most likely includes but is not limited to sexual slave trade, increased carbon footprints, war in the Middle East, and the banishment of mankind to the depths of hell, then why do you all keep using them?

    Does the phrase "educated consumer" now mean nothing whatsoever?
     
  16. kfordham281 macrumors 6502

    Joined:
    Dec 4, 2007
    #16
    If you use just a few of the MH apps then you already paid for your bundle. With Pixelmator and CSSEdit I've been very happy with my MH purchase. I recently started using Cha-Ching and it's not bad too. For the money ($39 since I did some of the heists) I don't think you could beat the MH price.

    I have no problems paying for a major upgrade if I got the app in the first place at a fraction of the cost of regular price. Now if they didn't offer you an upgrade discount, that would kind of suck. In Speed Downloads case they give you $10 off (regularly $25). If your original copy works fine, continue to use it!
     
  17. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
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    In the velcro closure of America's Hat
    #17
    If you have a hi-speed connection its not really worth $15, let alone $25. All they have done with this stunt is persuade me to remove it from my machine and left me a little more bitter towards the MacHeist team (assuming they new this was coming). Its the timing that sucks.
     
  18. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #18
    Hmm... Pay something like $4 average per application, receive exactly what was advertised (version Y of a particular program) and then complain that version Z will cost more to upgrade to?

    Not impressed by the mindset on display here.
     
  19. bartelby macrumors Core

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    Jun 16, 2004
  20. flopticalcube macrumors G4

    flopticalcube

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    #20
    No but then again it may if an OS update or browser update breaks it. In the end its no biggie but I don't think it does their PR a lot of good, if that's important to them.
     
  21. bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #21
    I have somewhat mixed emotions on this. I purchased MacHeist because I had no Mac apps since I was switching from a PC. I don't really have a need for most of the bundled apps but a few looked promising--and yes one of the promising ones was Speed Download--and I do like it. It certainly would have been nice if the upgrade was part of the deal but I can understand their decision from a business standpoint--they are after all in this to make money. I guess for now I'll just hang on to my current version.
     
  22. Dingo Dave 69 macrumors regular

    Joined:
    Oct 23, 2007
    #22
    I posted a thread about this earlier today as well. End result, I uninstalled the new speed download and reinstalled the one I got from the Macheist bundle.
     
  23. kkat69 macrumors 68020

    kkat69

    Joined:
    Aug 30, 2007
    Location:
    Atlanta, Ga
    #23
    You ARE buying REAL software. Not promo codes. Your just buying THAT version. It's pretty clear cut and without ambiguity.

    Neither am I. We (those that bought) bought a particular version of the software. MacHeist just negotiated the deal to sell the software at version X at a discounted price. Now if company XYZ wants to give out certain licenses because they know a newer version will be out soon then so be it. It's not MacHeist's fault. Every software that I wanted out of the last bundle is full blown and very much worth it.

    Now if a newer version comes out, hey, tough *****. It happens daily in the computer world. I deal with it because I bought version X, not version Y. If I want version Y I PAY for version Y.
     
  24. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #24
    Actually, in the case of Speed Download an upgrade path was implied. From the bundle receipt:

    Had they added the words "at a nominal fee", this discussion would not be happening. Again, poor PR on their part.
     
  25. PeterVk macrumors newbie

    Joined:
    Feb 12, 2008
    #25
    I have no regrets from purchasing the MacHeist bundle. Not every app will be like this! I just think it was kind of sleazy to 'throw in' Speed Download knowing full well that they would make their offering obsolete in three weeks time. Nevertheless, if SD had made a positive impression on me during those three weeks, I definitely would upgrade - 4$ for the app and 15$ for the upgrade is still cheaper than a 25$ straight purchase. I suppose I have a bad opinion of their move because SD didn't appeal to me in the first place. I'm definitely not bitter about it, and I would purchase the bundle again without hesitation.
     

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