Having lots of troubles with Win 8 in Parallels desktop 8 on MacBook Retina

Discussion in 'Windows, Linux & Others on the Mac' started by axi0m, Dec 9, 2012.

  1. axi0m, Dec 9, 2012
    Last edited: Dec 9, 2012

    axi0m macrumors member

    Nov 29, 2012
    I have installed the parallels trial a few days ago on my MacBook Pro 15", used the express install settings as set by Parallels, also then upped the RAM for the VM to 4GB. VM is set for best performance.

    It appears that if I suspend my MacBook with the VM running (Simply closing the screen) and then wake the system up by opening it the machine will sometimes hang on the Windows desktop and restart or just restart straight away. That is OSX restarts and obviously the VM is discarded from memory and I have to boot it again.

    I don't know much about Macs and don't know where to lay the blame. I can understand the VM crashing for whatever reason but is it normal for it to take out OSX too ? Typically it crashes after being suspended for a long while and or when disconnected from power and woken up with the power cable unplugged (Battery is still at 90%+ though) when it crashes.

    To me it feels like the MacBook pro is to blame, something feels as if it's unable to deliver enough power or initialise something when being woken up.

    Anyone got any ideas? Or similar experience perhaps. Tomorrow I will try the same but suspending just OSX with some apps open but without the Win8 VM running to see if it's the MacBook at fault or not, I figure if it crashes with no VM running in Parallels than I should repair it under warranty.
  2. PaulKemp macrumors 6502

    Jun 2, 2009
    I would see what happens if you pause the virtual machine before turning down the lid. You can also exit Paralells, so you'll atleast see if Paralells is to blame for the restart.
  3. axi0m thread starter macrumors member

    Nov 29, 2012
    Seems it has nothing to do with parallels, the machine crashed today after waking up and parallels was not even running. Really loosing confidence in Apple hardware, this believe it or not is the 3rd MacBook Pro in a row that I have had major issues with and will have to send in for warranty.

    Gives the following error, not sure what it means.

    Interval Since Last Panic Report:  216374 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    B170EF57-E740-AF72-C4AF-2BEC29A41AC6
    Mon Dec 10 08:30:11 2012
    panic(cpu 2 caller 0xffffff80070b7bd5): Kernel trap at 0xffffff7f877fbd21, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff801bf13424, CR3: 0x00000000099fd000, CR4: 0x00000000001606e0
    RAX: 0x0000000000000001, RBX: 0x00000000000000ef, RCX: 0x00000000000000ef, RDX: 0x0000000000000000
    RSP: 0xffffff80f0f2b520, RBP: 0xffffff80f0f2b560, RSI: 0xffffff801bf0d004, RDI: 0xffffff801bf0d004
    R8:  0x00000000000000ef, R9:  0x00000000000000ef, R10: 0x00000000007fffff, R11: 0xffffff7f87aa2438
    R12: 0xffffff801bf11ab4, R13: 0xffffff801c6e4404, R14: 0xffffff801bf0d004, R15: 0xffffff801c6d2004
    RFL: 0x0000000000010286, RIP: 0xffffff7f877fbd21, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0xffffff801bf13424, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80f0f2b1c0 : 0xffffff800701d626 
    0xffffff80f0f2b230 : 0xffffff80070b7bd5 
    0xffffff80f0f2b400 : 0xffffff80070ce4ed 
    0xffffff80f0f2b420 : 0xffffff7f877fbd21 
    0xffffff80f0f2b560 : 0xffffff7f87a7228d 
    0xffffff80f0f2b5b0 : 0xffffff7f87a97348 
    0xffffff80f0f2b5f0 : 0xffffff7f8783f0a7 
    0xffffff80f0f2b640 : 0xffffff7f87b502bb 
    0xffffff80f0f2b6b0 : 0xffffff7f87b503bd 
    0xffffff80f0f2b6d0 : 0xffffff7f8774b57b 
    0xffffff80f0f2b760 : 0xffffff7f8774f20a 
    0xffffff80f0f2b950 : 0xffffff7f877500d6 
    0xffffff80f0f2ba30 : 0xffffff7f879459ff 
    0xffffff80f0f2bae0 : 0xffffff7f8793a61c 
    0xffffff80f0f2bc60 : 0xffffff7f876e63c7 
    0xffffff80f0f2bcd0 : 0xffffff7f876d057b 
    0xffffff80f0f2bd40 : 0xffffff7f876d31b8 
    0xffffff80f0f2bdb0 : 0xffffff7f876d2db4 
    0xffffff80f0f2be10 : 0xffffff7f87699c04 
    0xffffff80f0f2be50 : 0xffffff7f87698eef 
    0xffffff80f0f2be80 : 0xffffff7f876982cb 
    0xffffff80f0f2bef0 : 0xffffff80074472a8 
    0xffffff80f0f2bf30 : 0xffffff8007445daa 
    0xffffff80f0f2bf80 : 0xffffff8007445ed9 
    0xffffff80f0f2bfb0 : 0xffffff80070b26b7 
          Kernel Extensions in backtrace:
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f87650000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f8768b000
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f87650000
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f87650000
                dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f876ce000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f8768b000
                dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f876e2000
                dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f87650000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    Kernel version:
    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
    Kernel slide:     0x0000000006e00000
    Kernel text base: 0xffffff8007000000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 2680651716090
    last loaded kext at 103142743125: com.apple.filesystems.smbfs	1.8 (addr 0xffffff7f89391000, size 229376)
    last unloaded kext at 2505753156102: com.parallels.filesystems.prlufs	2010.12.28 (addr 0xffffff7f8937b000, size 90112)
    loaded kexts:
    com.apple.filesystems.smbfs	1.8
    com.apple.driver.AppleHWSensor	1.9.5d0
    com.apple.driver.AudioAUUC	1.60
    com.apple.iokit.IOBluetoothSerialManager	4.0.9f33
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AGPM	100.12.69
    com.apple.driver.ApplePlatformEnabler	2.0.5d4
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.driver.AppleMikeyHIDDriver	122
    com.apple.driver.AppleHDA	2.3.1f2
    com.apple.driver.AppleMikeyDriver	2.3.1f2
    com.apple.driver.AppleUpstreamUserClient	3.5.10
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.ApplePolicyControl	3.2.11
    com.apple.driver.AppleSMCPDRC	1.0.0
    com.apple.GeForce	8.0.0
    com.apple.driver.AppleIntelHD4000Graphics	8.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport	4.0.9f33
    com.apple.driver.AppleMuxControl	3.2.11
    com.apple.driver.AppleLPC	1.6.0
    com.apple.driver.AppleSMCLMU	2.0.2d0
    com.apple.driver.AppleMCCSControl	1.0.33
    com.apple.driver.AppleIntelFramebufferCapri	8.0.0
    com.apple.driver.AppleUSBTCButtons	235.4
    com.apple.driver.AppleUSBTCKeyboard	235.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	34
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.2.2
    com.apple.driver.AppleUSBHub	5.2.5
    com.apple.driver.AppleSDXC	1.2.2
    com.apple.driver.AirPort.Brcm4331	602.15.22
    com.apple.driver.AppleAHCIPort	2.4.1
    com.apple.driver.AppleUSBEHCI	5.4.0
    com.apple.driver.AppleUSBXHCI	1.4.0
    com.apple.driver.AppleEFINVRAM	1.6.1
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleRTC	1.5
    com.apple.driver.AppleACPIButtons	1.6
    com.apple.driver.AppleHPET	1.7
    com.apple.driver.AppleSMBIOS	1.9
    com.apple.driver.AppleACPIEC	1.6
    com.apple.driver.AppleAPIC	1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient	196.0.0
    com.apple.nke.applicationfirewall	4.0.39
    com.apple.security.quarantine	2
    com.apple.driver.AppleIntelCPUPowerManagement	196.0.0
    com.apple.iokit.IOSerialFamily	10.0.6
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.5.1
    com.apple.driver.DspFuncLib	2.3.1f2
    com.apple.iokit.IOAudioFamily	1.8.9fc10
    com.apple.kext.OSvKernDSPLib	1.6
    com.apple.iokit.IOSurface	86.0.3
    com.apple.iokit.IOBluetoothFamily	4.0.9f33
    com.apple.driver.AppleSMBusPCI	1.0.10d0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport	4.0.9f33
    com.apple.driver.AppleGraphicsControl	3.2.11
    com.apple.driver.AppleHDAController	2.3.1f2
    com.apple.iokit.IOHDAFamily	2.3.1f2
    com.apple.nvidia.nvGK100hal	8.0.0
    com.apple.NVDAResman	8.0.0
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.driver.AppleSMBusController	1.0.10d0
    com.apple.iokit.IONDRVSupport	2.3.5
    com.apple.iokit.IOGraphicsFamily	2.3.5
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.AppleSMC	3.1.4d2
    com.apple.driver.IOPlatformPluginFamily	5.2.0d16
    com.apple.driver.AppleUSBMultitouch	235.7
    com.apple.iokit.IOUSBHIDDriver	5.2.5
    com.apple.driver.AppleThunderboltDPInAdapter	1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily	1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.2.5
    com.apple.driver.AppleUSBMergeNub	5.2.5
    com.apple.driver.AppleUSBComposite	5.2.5
    com.apple.driver.AppleThunderboltNHI	1.6.0
    com.apple.iokit.IOThunderboltFamily	2.1.1
    com.apple.iokit.IO80211Family	500.15
    com.apple.iokit.IONetworkingFamily	3.0
    com.apple.iokit.IOUSBUserClient	5.2.5
    com.apple.iokit.IOAHCIFamily	2.2.1
    com.apple.iokit.IOUSBFamily	5.4.0
    com.apple.driver.AppleEFIRuntime	1.6.1
    com.apple.iokit.IOHIDFamily	1.8.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	220
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.DiskImages	344
    com.apple.iokit.IOStorageFamily	1.8
    com.apple.driver.AppleKeyStore	28.21
    com.apple.driver.AppleACPIPlatform	1.6
    com.apple.iokit.IOPCIFamily	2.7.2
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f32
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8
  4. PaulKemp macrumors 6502

    Jun 2, 2009
    I dont know how to troubleshoot those issues, but i've personally had good experiences with repairing disk permissions. And not using any beta or sketchy software.

    And in my case, it was faulty software that was the culprit. Steam beta actually. I wouldn't blame Apple yet since we dont know if it's software or hw related.

    You have to try to identify the pattern, does it happen every time its waking up? Can it be a app you have installed under your user? Try logging out with that, and make a new user on the same mac and see if the issue is still there.

    Also, I would try uninstalling Paralells - and you can probably somehow keep the machine. Just install the application and see if that helps.

    Also, could be bluetooth related:
  5. axi0m thread starter macrumors member

    Nov 29, 2012
    Doubt it's that bluetooth issue since I am running 10.8.2 and have no bluetooth enabled devices around. Even bluetooth on the mobile is turned off.

    As for OSX it's pretty much a fresh install, days old with only really parallels Installed. Will try as you suggested to log-in as a different user. But if it were the parallels install said problem would be well known by now as lots of people would have encountered it.
  6. PaulKemp macrumors 6502

    Jun 2, 2009
    Just suggestions to a potential approach. You have to start eliminating one after one thing.

    What about ram, have you installed ram yourself?
  7. axi0m thread starter macrumors member

    Nov 29, 2012
    I don't think the MacBook Retina's are upgradeable with more RAM as it's purposely soldered on, so no I have not.
  8. PaulKemp macrumors 6502

    Jun 2, 2009
    There is one reference to Paralells in the panic you posted. So I would try uninstalling, to atleast eliminate that app. And if you can force the panic to happen, you are in luck. Then you can atleast see what works and what doesnt.

    Just google around and see man. Start with mbp retina kernel panic and you'll definately have something to try out!

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