HELP - All of my iPhone MobileMe contacts just disappeared

Discussion in 'iPhone Tips, Help and Troubleshooting' started by telmerco, Jul 28, 2008.

  1. telmerco macrumors newbie

    Joined:
    Jul 11, 2006
    #1
    I have just noticed that ALL of my contacts only have the name and company saved - all phone numbers, email addresses, real addresses, etc just disappeared. They were there 30 minutes ago. I have a MobileMe account but cannot access it from my office. I am worried that MobileMe will propogate this to my two Macs at home and I will have no record of any contacts. Not sure what to do other than post here and hope that someone has an idea of what is going on. Any help or advice is gratefully appreciated. Colin
     
  2. brulafu macrumors member

    Joined:
    Jun 3, 2008
    #2
    Its happened to me too...

    Think it may be a mobileme sync issue.

    All my contacts are still in mobileme, which is a relief but i've no contacts on my phone !!!

    Anyone help ?
     
  3. resinomer macrumors newbie

    Joined:
    Jul 28, 2008
    #3
    Same here

    I spent an hour on chat with MobileMe tech support this am. They escalated my issue up a level and said I would be contacted within 48 hours. Me thinks they have more server and software issues than they care to admit at this point.
     
  4. ThanatosId macrumors regular

    ThanatosId

    Joined:
    Jun 29, 2007
    #4
    I'm also having the same problem. When I try to toggle the contacts sync on and off (in Settings->Mail,Contacts,Calenders->MobileMe) It always stays on. Is anyone not having this problem, or is this everyone with mobileme?:(
     
  5. brulafu macrumors member

    Joined:
    Jun 3, 2008
    #5
    looks like its a mobileme thing....

    really starting to p**s me off !!
     
  6. sapporobaby macrumors 68000

    sapporobaby

    Joined:
    Sep 27, 2007
    Location:
    3 earth minutes from your location....
    #6
    No worries. It has happened twice to me. It is a server problem.

    The fix is to just wait until the next PUSH/POLL or whatever Apple wants to call it happens. The contacts are pushed back to the phone.
     
  7. brulafu macrumors member

    Joined:
    Jun 3, 2008
    #7
    Any ideas how long...not that it matters anymore as I'm off to bed soon.

    Hopefully by the morning it'll be back up.

    but it must be about 4 hours now I think.
     
  8. digimidi macrumors newbie

    Joined:
    Jul 2, 2007
    #8
    It has been this way for me all day. I sure it is just more Mobile Me growing pains.

    Gil
     
  9. sapporobaby macrumors 68000

    sapporobaby

    Joined:
    Sep 27, 2007
    Location:
    3 earth minutes from your location....
    #9
    Guys,

    Try this. Force a sync.

    Go to System Preferences, MobileMe, Sync, then select Sync Now. Make sure you have "Automatically" selected so that MobileMe will sync without being forced or timed.

    It should put your contacts back.

    P.S. Just have to ask, you do have Push set up in iTunes and on your phones right?
     
  10. brulafu macrumors member

    Joined:
    Jun 3, 2008
    #10
    Whooohoooo

    All back up and running now !!!

    Well on mine it is....

    Although i didnt realise what had happened and did a restore and lost all my old sms's and some pics.....never mind !!
     
  11. xjohnx macrumors newbie

    Joined:
    Jul 9, 2008
    #11
    it's a mobileme problem..again... my contact names and photos have started reappearing, but no numbers wth them yet.
     
  12. brulafu macrumors member

    Joined:
    Jun 3, 2008
    #12
    aaah ok ....good point

    never checked them...just saw the huge list of names

    I'm in mid sync just now....will let you know in a mo then..
    :confused:

    Just cancelled the sync - numbers in place too - whoop
     
  13. ankitb4u macrumors newbie

    Joined:
    Jul 28, 2008
    #13
    I had the same issue I turned off sync for Mail, Contacts and Calendar for ME and than turned off the ifone and turned it back and bamm I had them as they appear on me :D
     
  14. sapporobaby macrumors 68000

    sapporobaby

    Joined:
    Sep 27, 2007
    Location:
    3 earth minutes from your location....
    #14
    There is an app called PhoneView from Ecamm that sort of archives files and stuff within the iPhone. I use this to save SMS's and things. Do remember though that once the new firmware comes out from Apple, you will lose everything so do an archive before hand.
     
  15. anfield11 macrumors regular

    Joined:
    Sep 13, 2007
    #15
    Thanks. I did this and it worked for me.



     
  16. ankitb4u macrumors newbie

    Joined:
    Jul 28, 2008
    #16

    Glad that was I was able to help :D
     

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