Help, can’t add my outlook mail account!

Discussion in 'iPhone' started by martin2345uk, Oct 10, 2017.

  1. martin2345uk macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #1
    So I had deleted the mail app to use the official outlook app... but I now want to go back to the mail app, so I deleted the outlook app but when I open Mail and try to log in it give an error message saying the account is already created!

    Any ideas what to do? I’m mailless!
     
  2. martin2345uk thread starter macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
  3. Jimpilot macrumors 6502a

    Jimpilot

    Joined:
    Sep 11, 2014
    Location:
    DFW, Texas
    #3
    Is your outlook account already there in mail?
     
  4. martin2345uk thread starter macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #4
    No... it used to be before I deleted the mail app. Now when I open mail I just see the initial list of mail providers
     
  5. Jimpilot macrumors 6502a

    Jimpilot

    Joined:
    Sep 11, 2014
    Location:
    DFW, Texas
    #5
    Only thing I Can suggest is to reset phone. You know hold two buttons (depending on model) until Apple logo appears
     
  6. martin2345uk thread starter macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #6
    Nope... no effect sadly! This is very bizarre
     
  7. Jimpilot macrumors 6502a

    Jimpilot

    Joined:
    Sep 11, 2014
    Location:
    DFW, Texas
    #7
    Beyond my abilities I’m afraid. Maybe someone else can help
     
  8. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #8
    I hope you’re trying to sign in and not create.
     
  9. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #9
    Are you on iOS 11? If yes, do you see the Outlook account under Settings/Accounts & Passwords?
     
  10. greentoe78 macrumors newbie

    greentoe78

    Joined:
    Oct 8, 2017
    #10
    Can we all meet so we can see who is who one day
     
  11. martin2345uk thread starter macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #11
    You solved it!! It was there but set to inactive. Thank you so much!
     

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10 October 10, 2017