Alright, I sold a PS3 on eBay along with some games and accessories. Everything was in FLAWLESS condition, and the system worked perfectly. Well, I shipped via UPS, and the seller informed me today that the movie boxes were cracked, and the PS3 doesn't work at all. Now, this HAS to mean UPS basically played volleyball with the box. And here's why: not only did I do a fantastic job of packing everything nice and snug, using bubblewrap and different forms of packaging materials; but I ALSO had the UPS clerk inspect it. And then, I paid extra money to have the UPS worker pack the box in ANOTHER box, so it would arrive discretely and in a professionally packaged box. I feel very terrible for the buyer- they shouldn't have to open up a broken system. That has to suck. However, I'm also FURIOUS that this is even happening in the first place! *** Now here's the deal. I wasn't gonna buy insurance, but after the clerk offered it, I decided it'd be a good idea. So, out of my own pocket, I got the insurance just in case. So, can I assume this is a pretty painless process? I make the claim, UPS checks out the package, and sends me a check? ... And then, of course, I would send the buyer a refund? Is it easy? Or, is UPS likely to be a pain in my @$$? The system itself supposedly still looks fine (even though some of the blu-ray movie cases are completely broken). Are they gonna try to claim it was broken before shipment? Or is it pretty easy to prove that they were careless? I have some pics of everything that I took for the eBay auction, so I at least have proof the cases were in fine condition. But, the only thing I have to prove the PS3 was working is my word... although, I swear, it was working perfectly. Anybody have to go through this? And at the end of the day, who has to take it as a loss per the law and eBay terms? Granted, I'm gonna do everything in my power to get the refund, and thus refund the buyer. However, I certainly am not okay taking a $400 loss just because. So if things weren't to work out, is the seller or buyer just SOL? Thanks. And, if this is in the wrong place, please feel free to move this thread, mods.