Help: Mail starts like it´s the first time

Discussion in 'Mac Apps and Mac App Store' started by sir. mac, Aug 25, 2008.

  1. sir. mac macrumors regular

    Joined:
    Nov 21, 2006
    #1
    A friend of mine have a Macbook Pro C2D and recently when she opened the Mail-application (the resident OSX-mailprogram) it won´t start without her creating a new account. She is now very afraid that she´s lost 4000 mails, but I think the problem is that the program needs to reestablish contact with the old user-account files.

    Does anyone know how she can fix this?:cool:
     
  2. Mugwumper macrumors regular

    Joined:
    Jan 19, 2008
    Location:
    Palmdale, CA
    #2
    More info?

    Do I gather from what you're saying that she previously was able to
    work with Mail.app? Any idea what happened that caused this disconnect,
    like a s/w update?

    Unfortunately, I'm at work (on a PeeCee :^( ), so I don't have access
    to the locations of things, but somewhere in the user/Library (I think) is a
    Mail folder with all the settings, inbox, drafts, sent, etc. If that's still
    intact, then she could set up another account and transfer those files
    into it. But I will caution you that this can be dangerous, and stuff
    gets lost . . . ;^)

    And dare I ask about whether there's a backup (Time Machine or some
    other disk copy) available? With that many messages, I would hope it's
    been backed up regularly. And I also hope all 4000 messages aren't in
    the inbox - to me, it's much safer to save messages to local mailboxes
    (aka folders) in "On My Mac". This way, Mail.app performance improves
    and you now have the majority of your messages in a safer place on your
    local disk, in case an inbox or account implodes. Provided you are doing
    regular backups . . . ;^)

    Or, call AppleCare - assuming she has it on her MBP?

    Let us know what else you find out . . .

    Steve
     

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