Help please: contact O2 board admins – how?

jimthing

macrumors 65816
Original poster
Apr 6, 2011
1,415
662
London, UK (Europe, Earth, Space)
I'm trying to get in contact with the admin on the British O2 forums board, here:
http://forum.o2.co.uk

I cannot for the life of me find the so-called "board admin" contact email to get back on the board after being locked-out after simply updating my email address in my account prefs on there THREE DAYS AGO now!

The email I got to my updated email address says this:

"Hello <username>,

Your account on "O2 Forum" has been deactivated, most likely due to changes made to your profile. The administrator of the board will need to activate it before you can log in. You will receive another notification when this has occurred.

--
O2"


Here I bloody well am THREE days later and nothing!!
- I have emailed the "Reply To" email (forum@o2.co.uk) and get no response.
- I cannot find the admin Contact details there ANYWHERE.
- The FAQ/Help is NOT helpful with no contact details: http://forum.o2.co.uk/terms.php / http://forum.o2.co.uk/faq.php

...I don't know wtf to do...??
:confused::mad:
 
Last edited by a moderator:

jimthing

macrumors 65816
Original poster
Apr 6, 2011
1,415
662
London, UK (Europe, Earth, Space)
Yep: "can't help" was the basic gist O2 phone support had to say (such a 'great' company O2 are!)

I actually have a main sticky'd thread on there where I maintain a list of info for others, and this is the treatment; totally impossible to get back onto the boards just for changing my email?!?!


This is really ****** me off big time! Who the hell runs a board with absolutely NO admin contact details in the Help section?? (And it's a multinational company to boot, so they must be hiring technical morons to set this stuff up!)
 

jimthing

macrumors 65816
Original poster
Apr 6, 2011
1,415
662
London, UK (Europe, Earth, Space)
It's late here, so I have re-emailed that admin email address for a third time (and it's been 3 working days and 2 w/e days, so see what happens tmrw being Mon!). ...Before perhaps wasting more of my time doing that.

Thanks anyway, will let you know what happens, and mark this thread as resolved accordingly.
 

jimthing

macrumors 65816
Original poster
Apr 6, 2011
1,415
662
London, UK (Europe, Earth, Space)
So Monday comes, and nothing has happened, so I was forced to reregister, just in order to contact the sodding admins on the site to be reactivated!

See the saga unfold here:
http://forum.o2.co.uk/viewtopic.php?f=25&t=73355

I'm still waiting on the thread above for some basic answers about how they run their forums to be answered.
If no answers are forthcoming, I'll simply take the issue further with O2 directly, who as a multinational should have a commercial imperative to sort their side-operations out.

(Of course technical things like customer support and customer facing forums makes them no money directly as a business, so we'll see how good their response is, but past experience with them tells me not to be surprised if they reacted by doing nothing! As ever.)