HELP please! I don't want to lose 3,8 GB of history chat.

Discussion in 'iOS Apps' started by Cippalippa73, Feb 22, 2015.

  1. Cippalippa73 macrumors newbie

    Joined:
    Feb 22, 2015
    #1
    For some misterious reasons regarding my old ID apple (currently i have a new one) and all related apps, it's been 1 month that i don't access to Wechat, a really disaster.

    I could easily uninstall the app and download it again but in this way would lose all history chat and don't want that.

    I have 3,8 GB of history in the app, don't want at all to lose all this, i can't.

    I backed up the app including data and that has been possible only with 1 software, iClover, the only program able to back up such a big file's data, all the others data transfer softwares available on the web did not manage to do anything, some of them because of limitations in the features, some of them because of the file size.

    But unfortunately not even iClover is able to restore the history in other devices, just the app without data. I have tried many times, the process takes 1 hour and makes you think is going to be succesfull but at the end nothing, just the app.

    I backed up the "ipa" file on my pc and then tried to restore on Ipod touch and Ipad, that works with other apps with the same problem, but not Wechat.

    I spent almost 1 month doing these experiments but nothing, no way. It is really frustrating, this app seems to be different than any other app, i am pretty sure about that.

    There is no way to manage such a big data file, if i browse the app on pc i can't see clearly the history chat as it is all decrypted, i see many folders and files but are all decrypted.

    I am not sure 100% but i think the history should be inside the folder "Documents", and maybe also in other folders, the last attempt i wanna try...my last chance...is copy with explorer the folder Documents from Iphone to Pc, and then from Pc to the Ipad but i am not sure if this can really work and also not sure if the history is just in that directory or even others, and which ones.

    I really hope someone can help me...

    I am desperated and really frustrated, 1 month out of Wechat is a problem for my social life and even for my job, it is a damage.

    How to extract the history chat without the cloud system?? How to manage 3,8 GB of data?? It seems to be impossible!!
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    Do I understand correctly that you have made a new AppleID account?

    Can you log in to your previous AppleID? If you have access to the old account, then you should be able to get at your chat history - from the old account.

    If you cannot log in to your previous AppleID, that can be an issue for some apps, leaving your files, and apps that you have purchased and used under the old AppleID gone forever.
     
  3. Cippalippa73 thread starter macrumors newbie

    Joined:
    Feb 22, 2015
    #3
    No i can't log in with my old Apple ID, every time i try to open an app related the old ID the system ask me the password and even if i type the right one it doesn't let me get in, there is something like a crash, that is the fact.
    What i am looking for is a technical solution, how to recover the history chat on my pc in order to transfer it to another apple device.
    By using some softwares (iClover the best one) i managed to back up the app including data on my pc but as i said, i can't restore it, don't know why.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    If you do not have access to your old AppleID (it does not accept your correct login and password), then you should try contacting Apple support to find out if they can help from their end.
    Here's the link: http://www.apple.com/support/appleid/
    Help with a password that you forgot, will probably be your best choice at first.
    You need to know the correct password, or you need to reset the existing password (even if you know what the password SHOULD be). That site will help you with that.
     

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