Help! Recently Purchased 2010 MBP 17- Something's Wrong with Apple Warranty Check

Discussion in 'MacBook Pro' started by cherishzm, Apr 18, 2011.

  1. cherishzm macrumors regular

    Joined:
    Mar 13, 2011
    #1
    Hello All,

    I bought an 2010 MBP 17 i7 from eBay which was advertised to have an Applecare plan until Dec 2013 and seller sent me a printout with the MBP showing active Applecare Protection Plan from 'Your Service and Support Coverage' on Apple website with a serial number.

    However, when I pulled the actual SN of the MBP from 'About this Mac' (also from the bottom case/original box), it was different from the SN shown on the printout. So, I went to the Apple warranty check website (https://selfsolve.apple.com/agreementWarrantyDynamic.do) and typed the actual SN and got an error message below:

    "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    I contacted the seller and he stated he bought it from a dealer that sold him this MBP and it was a replacement received from Apple after the original MBP failed and this MBP has the Applecare coverage. And he stated if I call Apple, I'll be able to confirm this. I don't think it makes sense and am not sure if this is true.

    I tried to call Apple to but they are closed now, but cannot wait until tomorrow morning.

    Can anyone advise?
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Since Apple is the horse's mouth for warranty issues, you're going to have to wait until morning whether you like it or not. If it turns out to be a scam, well... that's why you don't buy on eBay.
     
  3. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #3
    I have seen reports of the following (from these boards):

    - Get a replacement machine, and get the standard one year warranty on that machine (i.e. the clock resets to 0:00, no extra applecare although you can purchase it again).
    - Get a replacement machine , get the standard one year and get a prorated refund on the old remaining Applecare
    - Get a replacement machine with a fully renewed 3 year warranty (only one report, though).

    So i've seen the first 2 numerous times, but number 3 i've only seen once.

    Not saying i'm the authority or anything, Apple is, but that's just what i've seen.

    Hopefully all works out for you.
     
  4. rex450se macrumors regular

    Joined:
    Apr 9, 2011
    Location:
    Independence, MO
  5. cherishzm, Apr 18, 2011
    Last edited by a moderator: Apr 19, 2011

    cherishzm thread starter macrumors regular

    Joined:
    Mar 13, 2011
    #5
    First of all, thanks for the reply.

    Do you mean I can get a new replacement machine even if the one I just bought works just fine? I'm little confused here so will call Apple this morning and get a clear answer. Hopefully I'd get the number 3 answer.

    I'll find out today and post the outcome.
     

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