Help. Setting up gmail as sync and push

jsf721

macrumors 6502
Original poster
Dec 27, 2011
399
4
Li, NY
http://support.google.com/mobile/bin/answer.py?hl=en&answer=138740


I have been trying to set up a push, sync e mail on my sons iPhone all day. I keep getting the message that the password is incorrect and I know it is not correct. I called the apple iPhone support number and they do not offer support on google mail. They suggested I make an. Appointment with the genius store to get set up help. I went to apple and they tell me that the above instruction are only if you have an exchange server. Is this right? I thought it was using googles exchange server.

Is there a google support number?

I want to sync mail, iCal and contacts.

Any help is appreciated. Thanks
 

Primejimbo

macrumors 68040
Aug 10, 2008
3,295
131
Around
I had this problem and 1 field where you put your name, it was the gmail name or something like that. I kept putting my 1st and last name and I finally put my gmail name and it fixed it and that was all that was wrong.
 

jsf721

macrumors 6502
Original poster
Dec 27, 2011
399
4
Li, NY
I had this problem and 1 field where you put your name, it was the gmail name or something like that. I kept putting my 1st and last name and I finally put my gmail name and it fixed it and that was all that was wrong.
Could you post your screen shot? Would really appreciate it. I have been at this the better part of the day and still stuck. You don't have an exchange server right?
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,438
1,650
192.168.1.1
http://support.google.com/mobile/bin/answer.py?hl=en&answer=138740


I have been trying to set up a push, sync e mail on my sons iPhone all day. I keep getting the message that the password is incorrect and I know it is not correct. I called the apple iPhone support number and they do not offer support on google mail. They suggested I make an. Appointment with the genius store to get set up help. I went to apple and they tell me that the above instruction are only if you have an exchange server. Is this right? I thought it was using googles exchange server.

Is there a google support number?

I want to sync mail, iCal and contacts.

Any help is appreciated. Thanks
The only support Google offers is what's online.

For invalid password errors, try this:
http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635
 

takeshi74

macrumors 601
Feb 9, 2011
4,972
68
I called the apple iPhone support number and they do not offer support on google mail.
Of course not. Apple can't help you with a Google password issue.

I went to apple and they tell me that the above instruction are only if you have an exchange server. Is this right? I thought it was using googles exchange server.
Gmail doesn't use an Exchange server. Exchange is an MS mail server. Google uses its own mail servers.

No, they're not right. That approach is for any account that offers ActiveSync support (Exchange, gmail, Hotmail, Live, etc).

Thanks but the link is not working
Not sure why it's not working for you. Here's an excerpt from the linked page (same as what was suggested in the post just prior to mine):

Invalid Password Prompt. If you see an error message that reads "Invalid Password", it's likely that you'll need to unlock your account by solving a short CAPTCHA. Visit the appropriate link below and fill in your email address, password, and the letters in the CAPTCHA box:
General users and Google Apps customers: https://www.google.com/accounts/UnlockCaptcha
Google Apps customers not yet on the new infrastructure: https://www.google.com/a/your_domain.com/accounts/UnlockCaptcha. Be sure to replace your_domain.com with your actual domain name.
 
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