Helped friend update to 3.0 - bricked her phone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by treyb, Jun 21, 2009.

  1. treyb macrumors member

    Joined:
    Jul 21, 2008
    #1
    I updated from the computer I did my 3G update on and it failed to restore. I tried a new user and my macbook air.

    Talking to tech support they said it seems to be machines that have updated more than one phone. I then pulled out the first intel mac mini which had never seen an iphone. I updated it and tried to install the software still with no positive result.

    Anyone else have this prolbem or a solution to unbrick her phone?
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    It may be a temp issue because it happened to me during an update of the first gen phone. I had to reinstall iTunes to get it to work again. Oddly enough.
     
  3. treyb thread starter macrumors member

    Joined:
    Jul 21, 2008
    #3
    maybe, but i doubt it. I was on three separate machines and the old mac mini had to install itunes 8.2 and quicktime (it was only iTunes 7 that came with the 10.5 release)
     
  4. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #4
    Agreed. I've managed three iPhones on three computers (with the various combinations of phone to computer depending on where I'm at). iTunes and the iPhones should be able to handle it.

    I don't have any links but there are a number of threads on how to recover a sick iPhone. :) If all else fails it's off to the Apple Store! Good luck.
     
  5. treyb thread starter macrumors member

    Joined:
    Jul 21, 2008
    #5
    it pretty much seems all else has failed. I tried downgrading but couldn't actually find the correct update (i didn't look very hard though). I'll just let the geniuses earn their wages in the morning i guess.
     

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