Warning... long post (at least for me). Out of nowhere yesterday my iPhone 5S camera started freezing. Tried hard reset and a few other things & it didn't fix it. Went to my local Apple Store & they did a diagnostic on my phone that found something like 32 software errors on my phone. In fact, she said that was the most she's ever seen. In any case, she did a clean install & found the camera still didn't work so they gave me a new one. Even though the software errors were not the cause of my problem she recommended a clean install instead of restoring from my iCloud backup, which I haven't done since my first iPhone (the 2nd model). She said those errors were likely old and just carrying from one backup to another and the only way to fix it was NOT to restore my backup. I really tried. I started downloading my apps from scratch... and I have a lot. Just a time waster but I can suffer through that. Then I realized my text messages were all gone forever. Ok, not a huge deal. Finally I spent a ton of time yesterday figuring out how to get my 6000+ photos from Dropbox back into my camera roll. This is HUGE for me as I am a big photographer; in fact the camera was my sole reason for upgrading from the 5 to the 5s (WORTH IT). I first tried downloading the photos from my dropbox folder through iTunes but it put the pictures in a separate folder instead of in the camera roll. After doing research I discovered that there are apps that will restore right to my camera roll (I used the Photo Sync app). I let it go all night& this morning woke to see the pictures were NOT in the correct order. When I look at the year view it's just all messed up. This is a deal breaker for me (and crazy frustrating) so I broke down & I'm restoring my iCloud backup now. So.... here's my question: Was the apple employee right that those error messages are just stuck on my phone forever unless I do a clean install? Prior to the camera problem I had no issue with my phone. My battery was as good or better than other people I talked to and rarely had apps or my phone freeze. Should I just pretend she never told me that??