High data usage with AT&T and iPhone 5: AT&T admits "known issue"

Discussion in 'iPhone' started by psymac, Oct 17, 2012.

  1. psymac macrumors 6502

    Joined:
    Jul 17, 2002
    #1
    Thought only the iPhone 5 with Verizon was having this problem, but after going through 4gb data in one week, I called AT&T. Tech support said it is a "known issue" and they are waiting for Apple to release a software update.

    In the meantime they suggested manually turning off cellular data when on a wifi network. They then gave me, without much prompting, a $50 bill credit.

    Hope Apple will fix this soon.
     
  2. BFizzzle macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #2
    weird verizon was having this issue and they just had to release a carrier update... not apple.
     
  3. pnoyblazed macrumors 6502a

    Joined:
    Mar 1, 2008
    #3
    True.. the OP should have asked the AT&T tech support if they would be releasing a carrier update to address this issue
     
  4. psymac thread starter macrumors 6502

    Joined:
    Jul 17, 2002
    #4
    "carrier"

    Yes, good point, the AT&T tech did seem so sure that Apple would post on their website and that I should check with Apple if it didn't update automatically.
     
  5. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #5
    i have the cheapest internet at 10mbps. i was doing a speed test on my iphone 5 yesterday and it went up to 20. after i shut the cellular off it went back to the 10mbps range again

    i think AT&T iphones are having the same issue
     

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