Home button quality

Discussion in 'iPhone' started by hibanzai, Nov 6, 2011.

  1. hibanzai macrumors member

    Joined:
    Jul 24, 2011
    #1
    I just replaced my phone for battery issues, and the home button on the new phone is bad. Feels really cheap, and loose. Makes a clicking sounds rather than a muted cushioned click. I want my old phone back! Especially now that we know the problem with the battery is not hardware related.

    And I thought my home button on my old phone was bad, this is just cheap whilst the older felt premium in comparison. Can I get back my old phone now?
     
  2. dave006 macrumors 68030

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #2
    Why not ask the Apple Store the made the exchange? They might still have your old iPhone if you made the switch this weekend.

    You can always make another appointment and take this one in to have it checked and maybe replaced if they agree with your "Home Button" assessment. :D

    Dave
     
  3. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #3
    Nope. You took the risk of getting your phone replaced to maybe get better battery life but also at the same time taking risks of getting a phone with other issues.
     
  4. hibanzai, Nov 6, 2011
    Last edited: Nov 6, 2011

    hibanzai thread starter macrumors member

    Joined:
    Jul 24, 2011
    #4
    You make it sound like I went to the Casino not the Apple store.

    I'm just astonished at the inconsistencies in the product.
     
  5. Chillviper macrumors member

    Joined:
    Aug 12, 2010
  6. RITZFit macrumors 65816

    RITZFit

    Joined:
    Sep 16, 2007
    Location:
    In my Corner
    #6
    The manufacturing process isn't perfect, there will always be variance. You may have to take a chance and trade for another one. I got a referb unit from the apple store about 4 months ago. Its been a solid unit thus far.
     
  7. Flyer0815 macrumors 6502

    Joined:
    Dec 11, 2007
    Location:
    PA
    #7
    My iPhone 4 home button degraded in performance over the year + that I used it. By the end, it took significant uncomfortable pressure to get a response by pushing the button. It was out of warranty by this time.

    My new 4s seems to have a much better button push "feel" ... at lead for now. There are many videos and blogs on the web with people with crappy home buttons on their iPhone 4's.
     
  8. amazingdm macrumors 6502

    Joined:
    Jul 2, 2010
    #8
    I've traded mine twice for home button issues. At least battery life got reset
     
  9. rkeato1 macrumors regular

    Joined:
    Oct 15, 2011
    #9
    mine clicks and I love it. It feels solid.

    I'm sure you can take it back if you can prove to them that the issue is inconsistent.
     
  10. cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #10
    Had no issue getting mine swapped at the genius bar due to "mushy" home button that was not at all confidence-inspiring.

    The replacement phone was perfect until I noticed it buzzing very loudly when on vibrate so back again I will go...damnit!

    Each replacement phone fixed one issue and brings another.
     
  11. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #11
    It's bad that this is happening. I also have a loose home button on my iPhone 4S. My first one had stuck pixels. Quality control has gone down. I miss the days where apple wasn't this huge corporation and had excellent quality control. My Apple store genius's unfortunately are being real idiots and think I am after a unrealistic product all because I needed to get 2 iPad replacements for backlight bleeding. I just want something that feels I payed $500 for (I have the 64GB with AppleCare+)
     
  12. dave006 macrumors 68030

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #12
    Well since is under warranty and you have AppleCare+, just make an appointment and take it in, Apple supports their product very will by offering you a warranty exchange instead of trying to fix your device.

    The iPhone is now a mass produced product so there will always be a number of production related issues as indicated above.

    Dave
     
  13. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #13
    My first post stated that the genius bar is judging me on replacements because I needed to get my iPad replaced twice (one for 3 dead pixels and one for a bad home button) over the summer. I don't know why though. I am going to go back for my parents iPhone 4's home button not working this week, so I might try my luck one more time with a NEW IN BOX replacement (under the 30 days)
     
  14. nmork macrumors regular

    Joined:
    Jul 30, 2011
    Location:
    Under your bed.
    #14
    2 swaps? 3? Psh.

    I've had my iPhone 4 swapped 5 times. First, the touchscreen stopped responding. Then the home button. Then the compass and GPS. Then the mic. Then the home button again.

    I actually just got home with a new one today...Here's hoping. :apple:
     
  15. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #15
    My home buttons has a really nice feel when pressed and is flush with the glass.
     
  16. maril1111 macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #16
    Home button is working greatly and i never had complaints.
     
  17. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #17
    Do the people at the Apple Store remember you there? Mine do from a completely different issue that happened 4 months ago (2 times swapped on iPad.) They still give me the replacements but make me feel uneasy around them because they are being nice, but also acting really stupid. I also wonder if it worth going back for just the home button. But on the other hand, I did just pay $500 for a CELL PHONE
     
  18. Brettka7 macrumors regular

    Joined:
    Nov 5, 2011
    #18
    I learned with the 3G that home buttons have more inconsistencies than anything else on the iPhone. That's always the first thing I check on iDevices.
     
  19. nmork macrumors regular

    Joined:
    Jul 30, 2011
    Location:
    Under your bed.
    #19
    LOL yes. They pretty much hate me now because the past 3 replacements have happened over the course of the past couple weeks. I've worked in customer service so I'm usually pretty chill about this kind of thing, but needless to say 3 replacements in 2 weeks is incredibly frustrating. Definitely worth going back for because, like you said, it's $500.

    On the bright side, though: one of the smug geniuses actually told me this was the last time they'd swap it even if I had further issues despite my AppleCare. I went to a manager to complain/verify, turns out the genius was just being a jackass and I do in fact get coverage for the duration of the warranty. He also gave me a $100 gift card as a courtesy. :)
     
  20. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #20
    Wow... Guess I am not the only one with all these bad experiences. I am within my 30 Days so I think they would do their best to make sure I was happy with it (otherwise I think they would be more like F off.) Guess I should try again with this, and I definitely will talk to the manager if something happens that is like your experience. BTW, what apple store are you at?
     
  21. asen89 macrumors newbie

    Joined:
    Nov 6, 2011
    Location:
    UK
    #21
    Well from experience, when you trade, you get another traded devce, traded by someone else, 100% you won't get a new one, just some iphon esomeone else bought traded it, fixed by apple, and given to you!
     
  22. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #22
    No, since I am within my 30 Days, I can get a brand new iPhone as long as I give back the box and accessories.
     
  23. asen89 macrumors newbie

    Joined:
    Nov 6, 2011
    Location:
    UK
    #23
    And where do you think the iPhone,box and accessories goes, I am sure they don't burn it. I don't own a iPhone but an iPad, but I own 2 nokia phones. 1 of them I traded and the new one 'out of the box' had a scratch when you slided it open, on the underside, generally hidden from view.
     
  24. OnEMoReTrY macrumors member

    Joined:
    Aug 4, 2008
    #24
    No, you can return your phone and pay a restocking fee and buy a new one. Or you can have it replaced under warranty with a refurbished model. They are not obligated to give you a brand new phone for free, even though most apple stores will. What's with all this entitlement.
     
  25. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #25
    Like so many others, I had a few exchanges for a failed home button. I sure hope the i5 finally goes touch and eliminates this shortfall.
     

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