HomePod HomePod "Having Difficulties Connecting To Your Apple Music Account" Once A Week

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by boltjames, Mar 26, 2019.

  1. boltjames macrumors 601

    boltjames

    Joined:
    May 2, 2010
    #1
    After 5 months of solid performance my HomePod in the upstairs bathroom tells me that its "having a problem connecting to your Apple Music account" and prompts me to check the Home app.

    And when I do, it's always the same thing- it's missing my password. I long-press the icon, it takes me to the HomePod settings page, I type in the password, and there we go. Its working again.

    I have another HomePod downstairs in the living room, no problems, never has had this issue once, not ever. But the upstairs bathroom HomePod, different story, once a week it disconnects and requires me to re-enter the password.

    I haven't changed my Apple Music account at all, same password for years. Credit card info is up to date. No changes to wi-fi or networking, all the same for years. All firmware on the HomePod's and iPhone is up to date.

    Any ideas? It's driving me nuts.
     
  2. Farsider macrumors 6502a

    Farsider

    Joined:
    Jul 30, 2014
    Location:
    London, UK
    #2
    Same here, same problem. HomePod owners on Reddit are reporting the same.

    Must be a bug. I hope the just released HomePod OS 12.2 addresses it.
     
  3. boltjames thread starter macrumors 601

    boltjames

    Joined:
    May 2, 2010
    #3
    Thanks. While I don't want to see anyone else have challenges with their Apple products I am glad I'm not alone as it means Apple will fix this (hopefully) quickly.
     
  4. jcmc macrumors member

    Joined:
    Nov 16, 2008
    #4
    I started a similar thread a few weeks back and have just updated it with info I discovered on Reddit which suggested it affects those of us who have different Apple Ids for our music and iCloud.
     

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3 March 26, 2019