How can I beat Apple Tech Support???

Re: How can I beat Apple Tech Support???

Do you want me to hold your hand, JUST TAKE IT IN YOU WEAK MINDED FOOL. (sorry about that)

Nothing gets the ball rolling faster than a personal appereance.

 

Yup, turn up on their door step with your faulty mac and a glum look on your face...oh, and if the sales men are useless...that's what there's a manager for

 

Apple store preferred. I doubt CompUSA or anyplace would service it unless you bought it there. I may be wrong on that tho...

paul

 

To an apple store. As edesignuk pointed out the sales people know little to nothing about computers, so the manager is always the best bet.

I have managed to have over $600 of faulty hadware, and semi faulty hardware replaced free of charge. (that accounts for every Item I have every returned)

And in reference to your title "How can I beat Apple Tech Support???" My official respones would be; WITH A STICK!.

 

Re: How can I beat Apple Tech Support???

I don't know what they told you when you spoke to them, but here are a few things I would suggest.

1) If you are using an ADC Cinema Display, try using the machine without it and instead using a DVI-capable monitor (or a VGA monitor with the DVI-to-VGA adapter that came with your G5). Many times, problems with the power button on the Cinema Displays can cause the computer to go to sleep or do other wacky things.

2) See if the errors occur with other users on the computer. If you are the only user, create a new account and see if the errors still persist. If they don't, it's probably a software issue that your local Apple Store or Service Provider could fix in a half hour to an hour.

3) There might be an internal problem. If the issue persists with another user, and it isn't an OS X issue, you might have a hardware problem.

No matter what, you'll probably end up taking something in for repair. Hope that helps.

 

Let us know what happened!

 

thwack!!

yeah, let us know.

Maybe you could post the specifications of your stick

 

Yeah good luck

My stick: I find a 36" or 37" field hockey stick works well, esp with the hooked end.

However about my other stick; well lets just say that's my business.

 

As other have said, bring it in if you have a store near you. If you don't, call, call, and call Apple's tech support again. If you call enough times, you'll get what you want.

 

Have you added any RAM? We had some bad RAM in our G5 at work and it was causing all sorts of seemingly unrealted problems.

Persistence is key as well. But always remember to be nice and not to lay into/insult the employees. They deal with pissy people all day and will, most likely, bend over backwards for a customer who treats them like a human being.


Lethal