Hi My sleep/wake switch is having the classic sypmtoms. Right side of the button only works about 25 percent of the time and it keeps getting worse. I'm deciding between sending it in for service and going to an apple store (hour drive for me). Concern with Apple store visit, is are they the ones who put the sim in the new phone and whatnot? A bit scared of it getting scratched. Also, are the replacement phones coming in ok physical condition? When the iPhone5 came out, I felt lucky mine was almost perfect, are the replacement phones looking ok? Thanks.