How hard is it to get a replacement or refund of 2016 MBP?

Super Xander

macrumors 6502
Original poster
Nov 6, 2016
261
97
Denmark
Hello
I'm thinking about putting my MacBook Pro TB to service for third time due to sticky keys. I've heard that the third time you can get a replacement or money back instead? But are you going through a lot of test and acceptance through Apple when you ask for it, or is it just like the service? How does it work?

Really appreciate, need help it as fast as possible please
 

negativzero

macrumors 6502a
Jul 19, 2011
564
54
There is no money back.
As for replacements, that's at the discretion of the AppleCare staff. Mine was changed after 3 major repairs, I'm not sure yours counts as major.
 

Super Xander

macrumors 6502
Original poster
Nov 6, 2016
261
97
Denmark
There is no money back.
As for replacements, that's at the discretion of the AppleCare staff. Mine was changed after 3 major repairs, I'm not sure yours counts as major.
Well, it just sounds sounds like everyone gets and have no problems with getting returns and money back? Should I convince the Apple staff or how?
 

ilikewhey

macrumors 65816
May 14, 2014
1,486
1,589
nyc upper east
i think you would have a easier time getting a replacement and thn selling it than trying to convince them to give you money back, cause i never heard of apple giving refunds outside of 14 days.
 

maflynn

Moderator
Staff member
May 3, 2009
66,392
33,011
Boston
Well, it just sounds sounds like everyone gets and have no problems with getting returns and money back?
I've never heard of apple giving your money back after 14 days. I think they'll continue to repair, and at some point replace the laptop if the issue continues.
 

noteple

macrumors 65816
Aug 30, 2011
1,407
328
if they haven't they will replace the top cover assembly, keyboard included.

After three major repairs and If this was the Fourth repair they might offer another machine.
Your Mileage May Vary
Be Humble ask for help to resolve this issue
 

joefoong79

macrumors regular
Jun 23, 2017
173
32
You are likely stuck with the repair. Apple will keep fixing it if you past 14 days return period. 3 fix to get a new one is a myth. Totally up to the Apple Store manager will likely not happen. Just fixed and sell it on eBay.
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,775
1,999
You are likely stuck with the repair. Apple will keep fixing it if you past 14 days return period. 3 fix to get a new one is a myth. Totally up to the Apple Store manager will likely not happen. Just fixed and sell it on eBay.
New unit after 3 failures of same component will get you a new Apple laptop. It's posted in their policies.

Never mind this. I know it used to be listed but I cannot find this verbiage in the current online warranty document on Apple's website.
 
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negativzero

macrumors 6502a
Jul 19, 2011
564
54
New unit after 3 failures of same component will get you a new Apple laptop. It's posted in their policies.

Never mind this. I know it used to be listed but I cannot find this verbiage in the current online warranty document on Apple's website.
Mine wasn't 3 failures on the same component. Rather, every single component in the laptop failed by the third repair. Got a new MacBook after that
 

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