I was totally bummed out when I got my new G5 and there was a mysterious clicking that wouldn't stop. On Applecare's advice, I took it to my Apple Store to get repaired. It was the small fan in the lower left side at the front... maybe the power supply fan (I think this is what the tech said). They told me that it would be 3-5 days and today is the fifth day and nothing has been done! It hasn't even been looked at they said! WTF??? I keep on putting off some serious projects and every day without my G5 is time and money lost. I understand a repair can take longer than 5 days, but if it does I'd like to be told instead of getting some generic answer. Frankly, I'm tired of all of this putting up with crap that apple gets away with because they are can. Regardless of how good your computers are, it is not fair to have the consumer do your quality control and then give them the run-around while the computer is being repaired.