How many times did you call Applecare within first few months of purchase?

Discussion in 'iMac' started by Mars2010, Aug 20, 2010.

  1. Mars2010 macrumors member

    Joined:
    Aug 19, 2010
    #1
    I bought my first Mac in July (27" iMac) and I've called three times. Once because of shut down issues, another because it would wake up randomly from sleep, and today because it would not boot up properly (no startup chime and it would loop from white screen with apple to just black). Anyway, it eventually started up, but the Applecare person told me to take it in to get checked out since it was clearly a hardware issue.

    This is starting to concern me. We have two PCs which may be crappy now, but when they were new, we had zero problems for at least the first couple of years. When I called Applecare, I certainly wasn't expecting to have to take this computer in so soon after purchase. I am buying a new laptop in the next couple of weeks and was planning on a MBP...now, I'm not so sure.

    Has anyone else had these problems, and is it normal for Macs to have these type of glitches? There are no other issues, ie yellow tint, hard drive noise, etc...
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    Zero. I haven't had any major problems and I can troubleshoot most of the issues by myself or with a little help from fellow members. Sometimes there are issues but generally they are just fine.
     
  3. Unfair macrumors member

    Joined:
    Nov 21, 2007
    #3
    Week old 27" i7 iMac - 4 times in the last 3 days over random shut down issues.
     
  4. Bodhi395 macrumors 6502a

    Joined:
    Jul 23, 2008
    #4
    I've had zero issues after having my iMac a few weeks now. I've had very, very few issues with all the various Macs I've had for the last 15 years, so your problem I think is a very unusual one for a Mac. I wouldn't let it discourage you from buying a Macbook Pro.

    You might have just got a Lemon, you could ask to have it exchanged maybe.
     
  5. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #5
    No, and it isn't normal for iMacs to have loads of problems all the time; if there is, you need it looked at.
     
  6. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #6
    You can call AppleCare for any question whatsoever, so people could've called even if they just had a general question, such as how to connect their printer to their Mac over a network.. That's why AppleCare is awesome, they'll help you with anything like that ;)
     
  7. cnolan011 macrumors newbie

    Joined:
    Jun 17, 2010
    #7
    purchased MBP in late 2008 and iMac last week, . . . haven had to call them yet
     
  8. B.winkle macrumors member

    Joined:
    Aug 3, 2010
    #8
    I have called one time but only for a "how do I do this" type question.:D
     
  9. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #9
    He's hit the nail right on the head, I call AppleCare whenever I have a general question I can't figure out. Believe it or not almost all of my questions have been answered faster and more accurately with AppleCare than on help forums. In short it's a very smart thing to buy.
     
  10. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #11
    Agreed, I think the OP's threat title is too ambiguous and should be reworded.
    A better thread title in the case would've been:

    How many times did you call Applecare for problems within first few months of purchase?
     
  11. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Calif
  12. talmy macrumors 601

    talmy

    Joined:
    Oct 26, 2009
    Location:
    Oregon
    #14
    Once, and I've bought 11 Macs for my family and myself since 2004. So that's less than 0.1 times per Mac.
     
  13. MonkeyET macrumors 6502

    Joined:
    Aug 7, 2009
    Location:
    Coachella, CA
    #15
    I have called three times in 13 months with my iMac. First time was because of the wired mouse trackball getting stuck. They offered an easy suggestion to fix but I had already decided to get wireless mighty mouse.
    Once I purchased it a few months later the bluetooth on the unit wasn't always being recognized so I called again but no suggestions given. So I exchanged the mouse and got the Magic Mouse. No problems anymore except for eating batteries.

    Third call was when I recently upgraded to Snow Leopard and couldn't get iTunes to recognize all my music. They helped wonderfully and explained how the system worked. All three times really had nothing to do with the actual machine having any problems. I have found it beneficial. I had to get used to the idea that I could not just send an email in to a company and wait for a response. I don't always want to talk to somebody but I have found the process beneficial.

    I have only had the iMac get stuck in the grey startup screen once when the Apple never came up but a quick internet search yielded instructions on safe boot and never had the problem again.

    Apple is still a computer company and there will still be issues. I love that there have been so few issues since switching from various manufacturers of PC. If they suggest to take it in, then do so. If anything you might learn more about how it works or get the problem solved.:apple:
     
  14. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #16
    Same here. I have 4 Macs starting in 2005, all are still working and never needed to call AppleCare or even the Genius bar. I do my own troubleshooting or search the forums here.
     
  15. Mars2010 thread starter macrumors member

    Joined:
    Aug 19, 2010
    #17
    I think I got a dud Applecare technician. I called the recommended repair place to check the length of the queue before me. I was able to talk to the actual repair specialist and he talked me through some possible fixes....AND managed to get the system sorted out. He thought it was strange that the Applecare guy didn't go through any diagnostic scenarios with me before telling me to take it in. We repaired something on the hard disk, so I don't know whether it will happen again...who knows, this could be a temporary fix.

    Of the three calls that were made, one tech was exceptional with his help and the other two...not so much.
     
  16. Fishrrman macrumors G4

    Fishrrman

    Joined:
    Feb 20, 2009
    #18
    I've never called AppleCare, ever.

    Never needed to.

    Been a Mac user since 1987.
     
  17. kristian21 macrumors newbie

    Joined:
    Mar 30, 2006
    #20
    Got my 27" i7 with zero problems. Never had to call applecare.
     
  18. IJBrekke macrumors 6502

    Joined:
    Oct 24, 2009
    Location:
    Long Beach, CA
    #21
    Once. Exchanged my newly delivered iMac the next day at a local store because of a defective noisy fan. Never looked back since :cool:
     
  19. Michaelgtrusa macrumors 604

    Michaelgtrusa

    Joined:
    Oct 13, 2008
    Location:
    Everywhere And Nowhere
  20. rkahl macrumors 65816

    Joined:
    Jul 29, 2010
    #23
    Too many! I should have made a list of questions because by the time I would hang up I'd already have another question. I should mention I was making the transition from pc to Mac.
     
  21. sandylp macrumors regular

    sandylp

    Joined:
    Jul 10, 2004
    Location:
    San Francisco Bay Area
    #24
    Applecare

    I can honestly say that I've always bought Applecare for my computers, but have never had the occasion to call. I get most of my answers from the Apple forum and from this forum. I've never had to replace anything or have anything repaired. :)
     
  22. Orange™ macrumors 6502

    Joined:
    Apr 24, 2010
    #25
    Who needs AppleCare when you've got MacRumors? :eek:
     

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