This information is for Australian customers only. It is by no means new information, but just a reminder of our rights as consumers. http://www.gizmodo.com.au/2012/08/h...efective-out-of-warranty-iphone-in-australia/ Quick summary of the helpful link Under Australian Consumer Law and our statutory rights, replacements/returns are not limited to a set time period. Instead, they apply for the amount of time that is reasonable to expect, given the cost and quality of the item. In summary, phones are generally sold on a 2 year contract, thus it is reasonable to expect a phone to last 2 years. My iPhone 5 was purchase on release. Just yesterday the back camera no longer worked. I called up, used the info from that webpage as a guide. And I am now waiting for the arrival of my free replacement iPhone. Spread the word... Note: This information does not solely relate to just iPhones/apple products, but anything purchased in Australia.