How to Reset Mac App Store Download of Yosemite?

santaliqueur

macrumors 6502a
Original poster
Aug 7, 2007
989
486
I'm attempting to download Yosemite from the Mac App Store. It's downloading, but when it gets to 870 MB, it pauses and drops back down to 860 MB and repeats indefinitely.

I've signed out and back into the store, I've closed the application, I've searched ~/Library/Application Support/AppStore for partial downloads to delete, and there's no partial download.

The data must be somewhere, though I can't find it, even with a smart folder. Where is it? How can I reset my download and try again? Thanks!
 

Tootall67

macrumors member
Sep 25, 2014
38
4
Portugal
I'm attempting to download Yosemite from the Mac App Store. It's downloading, but when it gets to 870 MB, it pauses and drops back down to 860 MB and repeats indefinitely.

I've signed out and back into the store, I've closed the application, I've searched ~/Library/Application Support/AppStore for partial downloads to delete, and there's no partial download.

The data must be somewhere, though I can't find it, even with a smart folder. Where is it? How can I reset my download and try again? Thanks!

Applications folder?
 

jdblas69

macrumors regular
Aug 15, 2012
244
80
click on launchpad and it should show there. Hold down mouse button then click the X to delete and then go back into the App store and download again.
 

santaliqueur

macrumors 6502a
Original poster
Aug 7, 2007
989
486
click on launchpad and it should show there. Hold down mouse button then click the X to delete and then go back into the App store and download again.
Launchpad! You sir, are wonderful. That worked, and it's starting from zero now. Hopefully will work all the way now. Thank you!

----------

And it does the same thing. Reaches 870 MB, goes back down to 860 MB. Ugh.
 

santaliqueur

macrumors 6502a
Original poster
Aug 7, 2007
989
486
Tried creating another account on the iMac and downloading Yosemite there, same problem. WTF!
 

jdblas69

macrumors regular
Aug 15, 2012
244
80
I had a few hiccups last night where it would do the same thing get to a certain point and then drop back. I just gave up figuring the volume of people hitting the servers may be an issue. I downloaded it this morning without any issues. I did notice that it seemed to act up when I had my VPN on so I turned it off and all was good. Not sure if you are running a VPN or not.

How about a system reboot?
 

santaliqueur

macrumors 6502a
Original poster
Aug 7, 2007
989
486
I had a few hiccups last night where it would do the same thing get to a certain point and then drop back. I just gave up figuring the volume of people hitting the servers may be an issue. I downloaded it this morning without any issues. I did notice that it seemed to act up when I had my VPN on so I turned it off and all was good. Not sure if you are running a VPN or not.

How about a system reboot?
No VPN. Will try my VPN just to eliminate a source of error.

Although, I should mention that I'm using my iPhone and/or iPad hotspot to connect. I have no "real" internet connection here, and that's how I get everything lately. Perhaps that's it?
 

jdblas69

macrumors regular
Aug 15, 2012
244
80
I am not 100% sure if this could be a problem using a hotspot connection but it could be a strong possibility that you are not getting a strong consistent connection thus causing some issues. This is fairly large file to download so I assume you are aware of the potential data amounts you would be using?
 

santaliqueur

macrumors 6502a
Original poster
Aug 7, 2007
989
486
I am not 100% sure if this could be a problem using a hotspot connection but it could be a strong possibility that you are not getting a strong consistent connection thus causing some issues. This is fairly large file to download so I assume you are aware of the potential data amounts you would be using?
I deleted the file and started completely over. It's a bit odd that the file would reach the same size on the second attempt, 870 MB and then go back down to 860 MB and then back up again. I ruled out connectivity because that's too much of a coincidence. Also, I've had nothing but solid connectivity here, as I have full strength LTE on my iPhone/iPad.

To "solve" the problem, I went to a friend's house and downloaded it there. Thanks anyway everyone! Hopefully it's a problem with Mavericks that I'm leaving behind.