How to unlock ATT iPhone 4s after 5s activated?

Discussion in 'iPhone' started by pjny, Oct 13, 2013.

  1. pjny macrumors 6502a

    Joined:
    Feb 18, 2010
    #1
    Hi,

    I received my iphone 4s on Oct. 14, 2011. I just renewed my contract when I received my iphone 5s on Sep. 26, 2013.

    On 9/19/13 I went to att.com/deviceunlock and requested my iphone 4s(with old IMEI) be deactivated. I got this message on 9/20/13:

    "Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.

    We cannot complete your request for the following reason:

    A recent upgrade has been completed on your account. Please resubmit your request after 14-days from date of upgrade."

    Why won't it work?

    What can I do now? I resubmitted the request at the site today but it wouldn't let me unlock the phone using the same phone number(same line -- just a new phone) and so I had to check in "previous customer" box and it processed the request even though I am still a customer.

    Will this work?

    Why is
     
  2. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #2
    Ultimately no one here can answer your question as we don't represent ATT but I believe it will. I have unlocked several in this manner. It's best to call and speak with someone to ensure you get your phone unlocked.
     
  3. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #3
    just do the CS chat or call in

    last year i had a problem with my wife's iphone 4. she had it replaced by apple and AT&T had the IMEI as being less than 2 years old and thought it would be under contract for another year. it took me 2 or 3 unlock requests and a call to tech support to get it fixed

    they have a stupid system where they start the countdown when they first detect the IMEI on their network
     
  4. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #4
    I'm going to go out on a limb here and day it's because recent upgrade has been completed on your account. To work around it you should resubmit your request after 14-days from date of upgrade.
     
  5. cmb741 macrumors member

    Joined:
    Jun 23, 2010
    #5
    Yup, I'm guessing it's because
    A: you're 4s contract is not up yet (Early upgrade) or
    B: You're still within your 14 day return period on the 5s.
    Either way, They told me the same. I wanted to sell the 4s ASAP so I called AT&T back, got lucky and got a good rep. Just told them straight out honestly. " I have no intention of returning my 5s but I wanna sell my old 4s, I have a buyer lined up in the AM, He's buying the phone to travel with. Could ya help me out & unlock it for me?" The rep checked into it, It was AT&T unlocked right then and there. It took three calls tho. Most reps just referred me to the same site/forms... Give'm a call back. Tell em what I told them. Good luck
     

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