My six week old 3GS has suddenly died. Dead. Nothing. Apple phone support admit it's kaput and that I need a new one. But it's not that simple. They want me to send it back to them and wait five working days for my replacement - meaning I'm without a phone for five days more than I think necessary. They refuse to send the replacement FIRST even though I've offered my card number as a guarantee. I suggested going to a store instead (even though my nearest is about 100miles away) but they said I can't do that because the replacement is a 'special replacement one' that has no box. Sounds like a refurb to me, even though the support guy denied it. Furthermore, when I bought the 3GS (in an Apple Store), the attendent recommended I have a matte film for the front - I agreed and he put it on, charging me £14.99. When I asked if the replacement will come with a replacement film (as it shows on my receipt), the guy said no and that Apple don't recommend using protective films and that they wouldn't supply one or refund my £14.99. I'm livid. This all just sounds wrong to me - they're just not interested in keeping me happy. And let's keep perspective - I spent hundreds of pounds on an iPhone just SIX WEEKS AGO. Rubbish.