They said it will take a week since they have to order the video card and logic board... It was weird though maybe because he was so busy he didn't give a ****... But He plugged in the ethernet cable to connect to the network there to go online and for some reason it wouldn't connect... I told him when i first turn on my imac i have to wait a few minutes for the internet to start working for some reason... Hes like thats not good I don't think your ethernet port is working right..... So he unplugs it and writes in the report ethernet card broken and video card freeze problem replace logic board and video card..... And told me he'd call me back within 7 days to pick it up. I'll scan the paper once i get my imac back since the scanners drivers are on there.