Hello, I bought a MacBook Pro from Amazon.com about a week ago. A few days ago, I noticed a single dead pixel on the LCD screen. After some research on the internet, it seems that Apple will not repair the unit because they consider up to around 3 dead or stuck pixels tolerable in a new LCD screen. At first, I tried to live with it because I did not want to go through the hassle. But the dead pixel continues to stare at me and mock me whenever I am working on my laptop. The dead pixel is near the center of the screen. So I am considering returning it for a replacement to Amazon.com. I have searched Amazon.com's return and exchange policy, but I have been getting some conflicting answers. Amazon.com's return policy states that there will be a 15% restocking fee on opened laptops. And that repairs for any defective items must be addressed directly with the manufacturer. However, I also emailed Amazon.com's customer service and told him that the screen is defective with a dead pixel and the representative emailed me saying that Amazon.com will replace any defective laptop without charging me the restocking or shipping fee. I would like some definite answers before I send the laptop back because I would like to avoid as much hassle as possible, and also because I do need the laptop for work. Has anyone had experience exchanging a laptop with Amazon.com? Specifically, would Amazon.com consider one dead pixel a defective item? Thank you kindly for any answers.