I ordered a new Macbook Pro a few weeks ago from the Apple store, which arrived on Monday. Took a while because they had to build it. My old PC broke, so I took a lot of friend's advice and bought a Macbook Pro. Firstly, my old PC broke and I never knew you couldn't download your albums, songs, games, etc. again if this happened. Got my new Macbook Pro, signed into Itunes from it and there was nothing there. They said it said when I downloaded them that it was advisable to make a backup copy, and I remember it saying that but I didn't know it was because you couldn't download them again. I thought it was like other services that let you download purchases, take them off, download again whenever you want (like X Box Live and Sony's Playstation Network). So I guess I'm just out of the 200 or so albums I downloaded, along with 40 games, a movie and some song singles. A few thousand bucks. Another thing is that when I placed this order a few weeks ago, I wish they could have told me new Macbook Pros were coming out so soon. I mean, literally 2 days after it arrived from Fed Ex, I see news on TV that the next ones are coming really soon. Last but not least, I noticed that every time I open the screen on my 15" Macbok Pro, there are smudges on the screen in the shape of the keys on the keyboard. Which means when I close the screen the keys are jamming up into the screen. I paid over 300 bucks for 3 years of Apple Care, but when I called them tonight to ask about this problem, I was met with a recording to call back during Apple's normal business hours. I don't know, i might sound whiny, but this is not the experience I thought I'd have after shelling out over $3,000.00 for this thing.