I have to touch the watch directly against the credit card terminal to get it to work

Discussion in 'Apple Watch' started by dontwalkhand, May 6, 2015.

  1. dontwalkhand macrumors 601

    dontwalkhand

    Joined:
    Jul 5, 2007
    Location:
    Phoenix, AZ
    #1
    Is my watch defective? I have to pretty much touch the glass of my watch to directly to the payment terminal to get the watch and terminal to react to the NFC payment feature, Apple Pay. On the Verifone MX 915/925 terminals, it involves touching it directly to the glass of the terminal, whereas on older Verifone MX860 and some of the older ones like McDonalds uses, I have to touch it directly to the PayPass pad.

    With my iPhone I could hold the device an inch away, with the Apple Watch I have to flip my wrist around and do this. Is this normal?
     
  2. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #2
    Curious as to what people say. Does it happen with every terminal, or just the one?
     
  3. mightyjabba, May 6, 2015
    Last edited: May 6, 2015

    mightyjabba macrumors 65816

    mightyjabba

    Joined:
    Sep 25, 2014
    Location:
    Tatooine
    #3
    I've only used it once with the watch, and I did pretty much touch it to the terminal, so I'm not sure if it would work farther away. Is it really a big problem though?
     
  4. wesk702 macrumors 68000

    wesk702

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    Location:
    The hood
  5. imaginex20 macrumors 65816

    imaginex20

    Joined:
    Jun 17, 2009
    #5
    Both times I used it, I had to literally tap my watch against the terminal for it to work. I almost looked like a dumbass. =\
     
  6. egeek84 macrumors 6502

    egeek84

    Joined:
    Mar 26, 2010
    Location:
    Northern California
    #6
    same experience for me today, it made the whole process look cumbersome and dumb, had to touch it against the terminal or wouldn't beep
     
  7. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #7
    Apple must be secretly trying to upsell to the SS models so the anal retentive types do not shudder at the thought of the sapphire crystal getting all scratched up.

    But I don't get it. Hovering it once inch away from the terminal is fine but actually tapping it makes you look like a dumbass?
     
  8. PedCrossing macrumors 6502

    PedCrossing

    Joined:
    Apr 3, 2012
    Location:
    The Loop
    #8
    I've used Apple Pay on the watch several times, never had to touch the terminal. Nothing awkward or unnatural.
     
  9. clemsonryan macrumors newbie

    Joined:
    Apr 14, 2015
    Location:
    Chelsea, AL
    #9
    I have used it a few times and didn't have to touch the terminal either.
     
  10. Cuyler macrumors 6502

    Joined:
    Jun 16, 2009
    Location:
    Chicago
    #10
    I didn't have to touch the terminal, but I did rotate the watch face towards it like they do in the Apple Pay guided tour ⬇︎



    It seems like it should work if you just float your wrist over the terminal (with the watch face up) — I mean to try that, but I've only used Apple Pay a couple of times. However, I suppose the radio signals are too weak to go through most people's wrists (or perhaps the watch internals/band interferes).
     
  11. Sodner macrumors 68020

    Sodner

    Joined:
    Jan 12, 2011
    Location:
    Pittsburgh, PA
    #11
    I used it twice and I did not have to touch the watch to the terminal. In simply worked the watch in the vicinity. Exactly as it should.
     
  12. bruceabbott macrumors member

    Joined:
    Apr 17, 2015
    #12
    I've used apple pay several times and haven't had to touch the terminal. It registers NFC at approx an inch away. Wonder if we have some NFC antenna issues floating around out there?
     
  13. dontwalkhand thread starter macrumors 601

    dontwalkhand

    Joined:
    Jul 5, 2007
    Location:
    Phoenix, AZ
    #13
    This is what I'm afraid of. At every single terminal I encounter I pretty much have to have the glass on my watch touch the glass on the terminal. Whether if it's the grocery store, gas station, McDonalds, wherever that has it. This tells me it's not the terminal, it's my watch :-(.
     
  14. greytmom macrumors 68040

    greytmom

    Joined:
    Jun 23, 2010
    #14
    Did not have to touch watch to terminal. I merely pointed watch at it - maybe 2 inches away, and pressed side button twice. Boom.
     
  15. Dub1ous macrumors regular

    Dub1ous

    Joined:
    Apr 13, 2015
    Location:
    Wichita, KS
    #15
    I've only used it twice, but I haven't had to touch the terminal so far.
     
  16. phototech11 macrumors member

    Joined:
    Mar 16, 2011
    Location:
    New Jersey
    #16
    I used my watch at the Apple Store with iPay and the employees were shocked how close I had to get to their handheld device for payment. Literally less than 1/2" from the payment device to the watch face before it finally saw it.
     
  17. Ecoh macrumors 6502a

    Ecoh

    Joined:
    Oct 30, 2009
    Location:
    USA
    #17
    I used my watch at a terminal that actually had a sticker on it that said to tap your device on the terminal and I did have to tap my watch. Used the watch at another store and I only had to put my wrist over the terminal like in the video.
     
  18. Eric9610 macrumors newbie

    Joined:
    Apr 29, 2015
    #18
    I have used the watch with apple pay and i never had to get it close to the terminal. I raised my arm to the terminal about 4" away and it works every time. I also never had to flip it over so the screen is facing the terminal.
     
  19. AtheistP3ace macrumors 6502a

    AtheistP3ace

    Joined:
    Sep 17, 2014
    Location:
    Philly
    #19
    I haven't had the opportunity to try it yet. Only chance i had was one time but didn't realize there was extra setup for apple pay on the watch. Just assumed if it was working on phone it would work on watch.
     
  20. CellXor10 macrumors regular

    Joined:
    Apr 23, 2015
    Location:
    Connecticut, USA
    #20
    Not having too many places around me that have Apple Pay (ie not living in a city), I've attempted to use it twice from my Watch. I do make (almost) daily trips during lunch hours to the Walgreen's near my office where I've used my iPhone for Apple Pay for months. Monday, I used my Watch and it worked as if I'd been using it for my whole life. Yesterday, I had maybe three quick failed attempts before I cracked a joke about the inconvenience of having to whip out my iPhone to pay. Perhaps I needed to physically touch the Watch to the pay station that time around as you mention.

    Was going to suggest that it may be more likely to be the pay station's signal that was at fault rather than your Watch, OP, but saw you kind of already addressed that by saying that you've used it at multiple stores with the same results. Tho, my 50/50 experience with the same exact kiosk doesn't have me worrying about my Watch potentially being the issue just yet.

    I'll see what happens today when I drop into Walgreen's...
     
  21. Kent01 macrumors 6502

    Joined:
    Apr 22, 2015
    Location:
    Massachusetts
    #21
    I'm actually quite shy of using the Watch for Apple Pay. Same for my phone. I don't know, I feel like I come off as a douchebag.
     
  22. dontwalkhand thread starter macrumors 601

    dontwalkhand

    Joined:
    Jul 5, 2007
    Location:
    Phoenix, AZ
    #22
    Would you rather be writing a check or counting pennies? It's a valid method of payment, who cares?
     
  23. Kent01 macrumors 6502

    Joined:
    Apr 22, 2015
    Location:
    Massachusetts
    #23
    I get that. In reality it doesn't matter, i'm just stating how I feel.
     
  24. Applenoob34 macrumors regular

    Joined:
    Feb 18, 2014
    #24
    I've used it a handful of times and never had to touch the terminal. Probably a couple inches away. It works just like the phone.
     
  25. iCore24 macrumors 6502

    iCore24

    Joined:
    Jan 6, 2013
    Location:
    Michigan
    #25
    off topic, but at 1:15 the card will do a swipe animation while on the actual watches it just fades in. It looks so much better swiping in, I wonder if they will put it back :/
     

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