Hey guys and gals, I just received a phone call from the executive office at Apple on "behalf of Steve Jobs". I was amazed by this. I got this phone call because I had been having problems with touch that apparently no one else was having. I sent in my touch in for replacement because the tech dept at Apple wanted to "rip mine open" (a quote from an Apple rep) and it was supposed to come overnight. Unfortunately, it did not and when I called Apple to find out where it was, there was no record or tracking number. I sent an email to firstname.lastname@example.org expressing how disappointed I was. Well, I received my touch today and as I was unwrapping it, I got a call from Steve's office! Tim O'Neil was calling and asked me if everything was alright and that if there were anymore problems to call him directly via his cell #! I couldnt believe this! Has anything like this happened to anyone else over here!?! Apple, you have regained my full support.