I took Apple's survey (scuff issue, photos)

Discussion in 'iPhone' started by Storrow, Sep 28, 2012.

  1. Storrow macrumors regular

    May 25, 2006
    I attached a copy photos of the best replacement that I could reasonably get. I'm fine with it, but I'll let the below comment I wrote in the customer service survey they emailed me outline my thoughts.


    First of all, I just want to say that I have bought Apple products all my life and I think that the products you guys make are far superior than most anything else on the market, almost to the point where you make your competitors look silly. Apple sets the bar pretty high. I buy Apple products because they offer awesome form as well as function.

    Keeping that in mind, when I received my iPhone 5 I noticed a small ding/scratch in the aluminum near the screen as well as a scratch on the top left corner. When your website has ultra closeups showing the beautiful, perfect form factor of the phone and a video on the website outlining how quality is measured down the the micron isnt that what should be delivered out of the box?

    So I showed it to the CJ Kanaouff the Apple genius at the Burlington, MA Apple Store. He agreed with me that a product so expensive from a company that sets the bar as high as Apple does, should be perfect. CJ happily got a replacement out of the back. He immediately noticed a cosmetic issue with the replacement and went out and got another replacement that seemed fine at first glance to CJ and I. I would like to compliment CJ. He made me feel like a valued customer.

    When I got home I noticed a couple scuffs near the bands and the silver aluminum was chipped near the sim card.

    The thing is, I am still happy with the phone. I feel like they must all have some sort of cosmetic issue and I should get over it. It just takes away from the hype/excitement when I feel that by definition, Apple did not deliver on one of the key selling points of this product. Johnny Ive goes into detail about the extreme lengths Apple goes to in the manufacturing process to deliver such a high quality device. It just doesn't look like it to me based on the 3 examples I have seen so far.

    After all, isn't it MY job to ding and scratch the phone when I drunkenly drop it down an elevator shaft? Should't it be perfect until I have that first beer?

    Andy (Overall happy customer)

    /end scuff issue for me
  2. Chedd macrumors member

    Aug 22, 2012
    *Slow clap* Well said my friend! I too found that while my phone's chip no longer bothers me, I certainly missed out on the "excitement" part of owning and opening a brand new Apple product.
  3. fs454 macrumors 68000

    Dec 7, 2007
    Los Angeles / Boston
    So so wierd that I happen to know CJ Kanouff way back from high school and that's my regular Apple Store.

    Small world.

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