I want to cancel my ATT Iphone5 -You can have it. anyone figure out HOW to cancel?

Discussion in 'iPhone' started by nostresshere, Sep 26, 2012.

  1. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #1
    Okay, with delays in shipping, loss of Google Maps and scuffgate, etc. I have decided to cancel one of the ordered iphones.

    Called ATT to cancel. They say I have to wait until I get it and then return/cancel it. Even though it is at least 2 weeks from shipping. This is nuts.

    Any ideas?
     
  2. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #2
    Keep calling. It took me 2 weeks to cancel my 'pre-order' last year.

    Sorry, that's why I pre-ordered from Apple. It came 9:45AM on Launch Day. I did try to warn you guys on the AT&T pro-order thread, but no one listened.
     
  3. edhawk1965 macrumors member

    Joined:
    Mar 15, 2011
    #3
    Are you just talking to the rep? When I called in from the AT&T store last Friday to cancel mine and pick up a phone there, the rep was sure that it couldn't be done. I asked if she had checked with her manager about the process, comes back about 5 mins later, order canceled and eligibility reset.
    Escalate it as high as you need to, this can be done very easily on their end unless your phone is already in a box and ready to be shipped out.
     
  4. nostresshere thread starter macrumors 68030

    Joined:
    Dec 30, 2010
    #4
    I pushed them a bit on the phone this morning. Should have escalated.

    Totally stupid they would not cancel something that has not shipped. Saves them some time and money.
     

Share This Page