iPhone XS I want to exchange XR for XS, but I don't have the sim card tool

[The Clark]

I bought an iPhone XR one week ago and I would like to exchange the XR for the Xs, but I lost the sim card ejection tool. I also don't have one of the documents that was inside the box. I still have the headphones, the iphone, the stickers and the other documentation. Will apple care if the tool and some documentation isn't there? I dont have an apple store here, so I have to ship it back.

Thanks

 

[Cladster]

Ring Apple and ask, you will get different answers here.

 

[44267547]

I bought an iPhone XR one week ago and I would like to exchange the XR for the Xs, but I lost the sim card ejection tool. I also don't have one of the documents that was inside the box. I still have the headphones, the iphone, the stickers and the other documentation. Will apple care if the tool and some documentation isn't there? I dont have an apple store here, so I have to ship it back.

Thanks

They will allow the return, they’re not concerned with some of the literature and Sim card tool that’s included, as that can be easily replaced when they refurbish the phone anyways. What they will check for, is to make sure that all the accessories to the iPhone are included, and of course the iPhone itself with no damage, etc.

 

[davedvdy]

They will allow the return, they’re not concerned with some of the literature and Sim card tool that’s included, as that can be easily replaced when they refurbish the phone anyways. What they will check for, is to make sure that all the accessories to the iPhone are included, and of course the iPhone itself with no damage, etc.

If you don't have all the accessories, they will just take the accessories out of the new box, and return it with the old one (as long as they match). They're good like that.

 

[The Clark]

Thanks for the input guys, they were totally fine with the missing card ejection tool and some missing paper.

 

[The-Real-Deal82]

I bought an iPhone XR one week ago and I would like to exchange the XR for the Xs, but I lost the sim card ejection tool. I also don't have one of the documents that was inside the box. I still have the headphones, the iphone, the stickers and the other documentation. Will apple care if the tool and some documentation isn't there? I dont have an apple store here, so I have to ship it back.

Thanks

Do you own a paper clip? It’s been the key to opening the sim card tray on our iPhones since 2007 lol.

 

[Drowssap]

I bought an iPhone XR one week ago and I would like to exchange the XR for the Xs,

Why are you exchanging if you don't mind ?

 

[AustinIllini]

Do you own a paper clip? It’s been the key to opening the sim card tray on our iPhones since 2007 lol.

The ultimate sim tool for sure.

 

[ET iPhone Home]

I bought an iPhone XR one week ago and I would like to exchange the XR for the Xs, but I lost the sim card ejection tool. I also don't have one of the documents that was inside the box. I still have the headphones, the iphone, the stickers and the other documentation. Will apple care if the tool and some documentation isn't there? I dont have an apple store here, so I have to ship it back.

Thanks

You shouldn't have any issues exchanging your XR for XS. Tell them to just take the Sim Tool from your new XS. Also, while you're there, can you ask them if they're releasing a Product Red XS. I'm thinking f flying to Portland, Oregon on March 23rd and purchase the XS there. I heard rumors of a Product Red XS getting release any time now.

 

[The Clark]

Why are you exchanging if you don't mind ?

Yeah of course, I exchanged it due to the screen. When I initially got the phone I thought the screen looked amazing, and to be fair it does; for an LCD display. However I was coming from the Samsung S8 which had an oled display and I found it difficult to adjust. The bizarre thing was when you're at the home screen or in imessage, text looks great, but in apps like snapchat and reddit the text was harder to read. Not due to fuzzy/blurriness either because there was none of that, but due to the lower contrast ratio. Black on white/white on black was just a lot harder to take in for me personally. That being said, if you're coming from an LCD display the XR will be the best screen you've seen and probably the best phone for you.

 

[44267547]

You shouldn't have any issues exchanging your XR for XS. Tell them to just take the Sim Tool from your new XS. Also, while you're there, can you ask them if they're releasing a Product Red XS. I'm thinking f flying to Portland, Oregon on March 23rd and purchase the XS there. I heard rumors of a Product Red XS getting release any time now.

Store associates absolutely have no knowledge on any product releases, we probably know more than they do when something might release a new product. Apple doesn’t tell their associates about any unannounced products that may launch, especially with an iPhone. Believe me, they are in the ‘dark’ over anything that has the potential to launch, as they don’t want associates divulging any information to customers.