So, i have no work experience whatsoever unless you count many hours volunteer work and community service. i am an all-honors student going to college this fall. To an extent, I know basic computer hardware components and their functions and I can usually diagnose software problems myself (mostly in windows). so that's a curt overview of my situation. and i really like apple products. i'm not asking for anything demanding... just maybe a concierge position (or is the proper name a "Specialist"?) not anything like a genius or supply manager. what should i include in my resume? what were your experiences if you ever had tried applying or worked there? Any tips? i am worried that the position that i'm hoping to reach for has much competition however... thank you!