I woke up this morning and my Iphone 4S is bricked!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jacoblee23, Dec 6, 2011.

  1. Jacoblee23 macrumors 6502a

    Joined:
    Nov 10, 2011
    #1
    I was on the phone with Apple (I have Apple Care Plus) for over two hours. We tried everything, and it will not restore. I keep getting "error 21". He even took over my computer and uninstalled all kinds of things that he thought might be causing it, and nothing worked. Now, I have to drive over two hours to the closest apple store, to get my new phone, because I didn't want to be without a phone for that long. At least it is free, I just wish the gas for the trip was lol.

    Have any of you ever heard of this problem before?
     
  2. iphone1105 macrumors 68020

    iphone1105

    Joined:
    Oct 8, 2009
  3. Jacoblee23 thread starter macrumors 6502a

    Joined:
    Nov 10, 2011
    #3
    I'm not sure what that is. I just did whatever he told me to do. How do I do that?

    ----------

    I just googled how to do it, and I still get the error 21 message.
     
  4. ylerT macrumors regular

    ylerT

    Joined:
    Jun 10, 2011
    Location:
    Las Vegas
    #4
    http://support.apple.com/kb/TS3694#error21

    Apple's support website lists error 21 as a problem with security software on your computer. I would temporarily disable anti-virus/spyware programs you have on the machine and try again.
     
  5. Jacoblee23 thread starter macrumors 6502a

    Joined:
    Nov 10, 2011
    #5
    We've done all of that. :(
     

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