I woke up this morning and my Iphone 4S is bricked!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jacoblee23, Dec 6, 2011.

  1. Jacoblee23 macrumors 65816

    Nov 10, 2011
    I was on the phone with Apple (I have Apple Care Plus) for over two hours. We tried everything, and it will not restore. I keep getting "error 21". He even took over my computer and uninstalled all kinds of things that he thought might be causing it, and nothing worked. Now, I have to drive over two hours to the closest apple store, to get my new phone, because I didn't want to be without a phone for that long. At least it is free, I just wish the gas for the trip was lol.

    Have any of you ever heard of this problem before?
  2. iphone1105 macrumors 68020


    Oct 8, 2009
  3. Jacoblee23 thread starter macrumors 65816

    Nov 10, 2011
    I'm not sure what that is. I just did whatever he told me to do. How do I do that?


    I just googled how to do it, and I still get the error 21 message.
  4. ylerT macrumors regular


    Jun 10, 2011
    Las Vegas

    Apple's support website lists error 21 as a problem with security software on your computer. I would temporarily disable anti-virus/spyware programs you have on the machine and try again.
  5. Jacoblee23 thread starter macrumors 65816

    Nov 10, 2011
    We've done all of that. :(

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