i wonder whether water damage will be covered under warranty now

Discussion in 'iPhone' started by garyleecn, Sep 7, 2016.

  1. garyleecn macrumors 6502a

    Joined:
    Jul 25, 2014
    #1
    so, since the new iPhones are water resistant, just curious what will happen if someone goes into an apple store with a water damaged phone, claiming he just dropped the phone in the tub for like 10 seconds.
    there's no way to prove whether he put iPhone under water for really 10 seconds, or 10 hours instead.

    will apple cover that under warranty? if apple covers, i can imagine a lot of people abusing it to get new phones.

    what do you think?
     
  2. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #2
    I highly doubt it. There isn't a way for them to audit whether you decided to take your phone into a pool
     
  3. Anthony T macrumors 6502a

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    Jul 10, 2008
    #3
    It is not. You can see the disclaimer at the end of the video on Apple's website.
     
  4. garyleecn thread starter macrumors 6502a

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    Jul 25, 2014
    #4
    disclaimers? apple doesn't come this far by sticking with their disclaimers.
     
  5. Anthony T macrumors 6502a

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    Jul 10, 2008
    #5
    Watch the "product video" on their website. It's in big bold letters at the end of the video. You can't miss it.
     
  6. Lobwedgephil macrumors 68040

    Lobwedgephil

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    Apr 7, 2012
    #6
    Samsung doesn't, and theirs is rated higher, so very doubtful.
     
  7. garyleecn thread starter macrumors 6502a

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    Jul 25, 2014
    #7
    plus, i wonder how apple specialists will introduce this new feature to a 70 year old grandma
    "hey, our new phone is water resistant, but our warranty won't cover it if you drop it into water and it stops working"
     
  8. Channan macrumors 68030

    Channan

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    New Orleans
    #8
    I'm surprised they bother to announce water resistance at all. By doing so, you get those people who will take their iPhones with them when they go swimming and then demand Apple fix it for free when it stops working because they left it underwater for hours.

    Water resistance should be a feature that's added to phones but not announced, so people who accidentally drop their phone in water are pleasantly surprised when their phone still works after, but nobody can abuse it and be surprised when Apple doesn't replace it for free.
     
  9. eyoungren macrumors P6

    eyoungren

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    #9
    There is always the customer every year without fail that perceives Apple's warranty as an upgrade path. Whatever fault they can invent will do. Water resistance may just be the new flavor.

    But Apple's policy on replacement is clear and whether they are simply seeking to replace or upgrade whatever damage they self-inflict won't be covered unless they got AC+.

    Water resistant is not waterproof.
     
  10. StarShot, Sep 7, 2016
    Last edited by a moderator: Sep 7, 2016

    StarShot macrumors 6502a

    StarShot

    Joined:
    Mar 31, 2014
    #10

    I suspect the only reason Apple is going "water resistance" is the new Samsung Note 7 is supposed to be water proof up to around 30 minutes in 5 feet of water. The Apple presentation showed some goof ball in a swimming pool with one, hinting it was alright to do so. All I want to know is does it pass the 5 second test in a toilet bowl? Of course, then we're really talking about pee proof.
     
  11. garyleecn thread starter macrumors 6502a

    Joined:
    Jul 25, 2014
    #11

    You can say whatever in the fine print, but the reality sometimes is a different thing.

    When a 70-year-old grandma goes into the store, asking you to introduce the new iPhone, you are not going to ask her to read the fine prints, or she'll simply go to the next door. And certainly she will not know the difference between 'water resistant' and 'waterproof'.

    So when she comes back in a few weeks with a water damaged phone, you sure can deny her a new phone, she she sure will claim your product 'does not function as advertised'. Then you will ask her to read the fine print, and she will think Apple as a 'scam', and never come back.




    After all, Apple has every right to deny warrantying water damaged phones, but that WILL take a toll on apple's company image.
     

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