If I cancel my Apple pre-order...how long...

Discussion in 'iPhone' started by fins831, Sep 20, 2012.

  1. fins831 macrumors 6502a

    Joined:
    Oct 7, 2011
    #1
    Does it take for ATT to realize I have my upgrade avail again. I am feeling wide awake and might go stop by my local ATT around 2-3 am and if I can find a simple line, I might just wait.
     
  2. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #2
    If you order from ATT - and buy in ATT store they should be able to cancel it right there - if your phone has not shipped.

    If apple is involved may take 24+ hours
     
  3. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #3
    At this point, no one knows for sure. It could take as much as 24-48 hours, or so I've heard. I'm in the same boat. :(

    EDIT: FWIW, I did call Apple and ask, and the CSR told me "24 hours."
     
  4. MultiMediaWill macrumors 68000

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    Aug 1, 2010
    Location:
    Illinois
    #4
    Why do you want to cancel? Do you have a later delivery date?
     
  5. fins831 thread starter macrumors 6502a

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    Oct 7, 2011
    #5
    October 10th. I wasn't going to get the phone, then I went to casino, won 400 bucks, and decided, hey, its a free upgrade now lol
     
  6. Rm.237 macrumors 6502

    Joined:
    Jan 19, 2008
    Location:
    Louisville
    #6
    I've heard in most cases it's instant. I'm hoping that's the case as I may be able to go to my Apple Store tomorrow. Depends on how early I can get there if I decide to pull the trigger on the cancellation.
     
  7. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #7
    Was fed up with AT&T and made the mistake of preordering Verizon but had second thoughts about losing my AT&T unlimited data. By the time I made up my mind and ordered an AT&T phone from Apple.com, I ended up with an October 21-28 delivery window.

    What sucks even more is I'm getting a Verizon phone delivered tomorrow, but I'm refusing delivery. Oh the humanity! :(
     
  8. fobia79 macrumors member

    Joined:
    Jun 15, 2010
    #8
    I just canceled my apple order and eligibility was restored instantly.
     
  9. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #9
    doubt it - several people are reporting that apple reps have told them 24+ hours - that is what the apple rep told me.

    ----------

    awesome!
     
  10. malaclypse macrumors member

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    Jun 23, 2010
    #10
    AT&T or Verizon?
     
  11. fins831 thread starter macrumors 6502a

    Joined:
    Oct 7, 2011
    #11
    If i go to the line, see its an easy line to beat, i might cancel the order and go wait in it.

    If you call *639# it says your upgrade is back already?
     
  12. MattMJB0188 macrumors 68000

    MattMJB0188

    Joined:
    Dec 28, 2009
    #12
    Just got off the phone with AT&T and asked exactly this. She said that if it didn't restore the upgrade then the reps at the store would see that the pre-order was cancelled and could do it manually.

    I'm betting they would, as they get commission for renewing contracts.
     
  13. fobia79 macrumors member

    Joined:
    Jun 15, 2010
    #13
    at&t Once I canceled I checked on the att and apple website and I was eligible again.
     
  14. fins831 thread starter macrumors 6502a

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    Oct 7, 2011
    #14
    My pre-order is through Apple though. Can they even see I ordered it through Apple if it hasn't even charged my CC yet
     
  15. MattMJB0188 macrumors 68000

    MattMJB0188

    Joined:
    Dec 28, 2009
    #15
    Yes they can. The girl I just spoke to minutes ago was able to see my order. Though, you'd have to cancel it.

    She told me to go to the store tomorrow, see if they have any iPhones available for you and then you can have them cancel it, or you can do it yourself from your phone. Once they see it was cancelled, they'll either have the upgrade OR they can manually do it by calling customer care.
     
  16. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #16
    Well, I just got off the phone with Apple and they said it sometimes takes the carriers up to a few days to reset upgrade eligibility. They suggested I keep my preorder and not waste my time lining up...
     
  17. MattMJB0188 macrumors 68000

    MattMJB0188

    Joined:
    Dec 28, 2009
    #17
    I'm still gonna go check it out. I'm kind of located out in the boonies. I'm hoping there will only be a few people in line, like maybe 10.
     
  18. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #18
    Good luck to you! Be sure to post back and let us know how it goes. I may still cancel my order and try my luck over the weekend...
     
  19. vhp3 macrumors regular

    Joined:
    Jul 12, 2008
    #19
    Instant

    I did it today. I had a preorder from apple and cancelled because BB called me with confirmation of my backup preorder. As soon as I cancelled from Apple, I checked eligibility, all was clear. I was hesitant because I had 2 different answers direct from AT&T, one said up to 72 hours and the other said it would be instant. Good Luck.
     
  20. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #20
    Damn! I'm really tempted to risk it... Think I'll check the lines first and make up my damn mind. heh
     
  21. kyleaa macrumors regular

    Joined:
    Jun 20, 2006
    #21
    I cancelled an Apple order today and it was also instant.

    Did you order AppleCare? I had to call and speak directly with a rep at 1-800-MYAPPLE to do the cancellation.

    AppleCare was marked as "Completed" since it is not actually shipped. This means it won't let you cancel it, and it won't let you cancel the phone without also canceling AppleCare... a bit annoying, but the rep was quite helpful on the phone!
     
  22. malaclypse macrumors member

    Joined:
    Jun 23, 2010
    #22

    I bit the bullet! I cancelled my Apple.com AT&T order, and proceeded to submit upgrade requests roughly seven million times before it reset and gave me discounted upgrade pricing again. I did order AppleCare+ initially, but the order cancelled online without issue and without needing to call in. I'd say it probably took about 10 minutes from cancellation to showing as eligible again. Hooray!

    Now it's time to grab a warm coat and go get in line...
     
  23. jrab91 macrumors newbie

    Joined:
    Sep 21, 2012
    #23
    Just curious if you went to purchase at Apple store or AT&T. I went to AT&T this morning and they told me if I canceled my Apple pre order it could take 24-48 hours before the reset hit their system. They had plenty in stock and now I'm kicking myself for pre-ordering.
     
  24. meghan6 macrumors newbie

    Joined:
    Jul 31, 2010
    #24
    I cancelled my apple pre-order this morning, was at AT&T store to buy one. They ended up selling out, but they looked up my account anyway and said my eligibility hadn't renewed yet. They told me to wait 72 hours....
     
  25. jrab91 macrumors newbie

    Joined:
    Sep 21, 2012
    #25
    Thanks. My status just updated to preparing for shipment and I can't cancel if I wanted to. Hopefully this thing will ship next week and not Oct 5th.
     

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