If I purchase from eBay, and there's an issue, can I bring it into an Apple store?

Discussion in 'iPod touch' started by deanshu, Oct 12, 2008.

  1. deanshu macrumors member

    Joined:
    Jun 7, 2008
    #1
    If I purchase from eBay, and there's an issue, can I bring it into an Apple store? It should have the manufacturer's warranty.

    Thanks.
     
  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #2
    Yes.

    Shouldn't matter where you buy it from (with some international exceptions), the Genius Bar at the Apple store should be able to diagnose it for free, and if the unit is covered by warranty, also fix it for free.

    Just remember to make a free reservation for the Genius Bar from home, before you go into the store!
     
  3. deanshu thread starter macrumors member

    Joined:
    Jun 7, 2008
    #3
    Great! Glad to know Apple's legendary customer support is still legendary.

    Thanks for the quick response.
     
  4. biikman macrumors regular

    Joined:
    Oct 11, 2008
    #4
    Although if you buy it at say Bestbuy or target and they diagnose it defective they won't replace it, they will tell you to bring it back to the store you bought it at. only replace it if its after the return period of the particular store.
     
  5. deanshu thread starter macrumors member

    Joined:
    Jun 7, 2008
    #5
    I'm confused. So if I get it from eBay, which really has no return period, will Apple fix/replace it?

    Thanks
     
  6. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #6
    Hopefully you are talking in regards to the 2G iPod Touch.

    If you buy it on Ebay and say you find it to be defective and the seller only had one and can't exchange it you can take it to the Apple store, they will check when it was registered to verify warranty status. They will analyze it and attempt to repair it. If it's beyond a simple repair but the issue is covered under warranty they will replace the unit with a refurb. Hope that clears up confusion.

    One note of caution, if you are this concerned don't buy it off Ebay.
     
  7. deanshu thread starter macrumors member

    Joined:
    Jun 7, 2008
    #7
    Thanks for the tip and the info. Unfortunately getting it off of eBay is the most practical route for me as I'd like to utilize the 30% cash back Live.com is offering, and I can't to purchase it at regular price. :(
     
  8. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #8
    Then you'll have to decide on which is more important to you, a savings of 30% or a hassle-free warranty/return/exchange policy.
    For me, saving money is important however it's not that important if I have to risk being hassled if something goes wrong.
    You get what you pay for.
     
  9. madmaxmedia macrumors 68030

    Joined:
    Dec 17, 2003
    Location:
    Los Angeles, CA
    #9
    I've never had a problem replacing/repairing Apple products under warranty at the Apple Store regardless of where it was purchased- EBay, Craigslist, etc...

    The Live discount is great, you're basically getting a 32GB Touch for less than the retail price of a 16GB. I also got a 32GB Touch the same way last week.
     
  10. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #10
    If your going to buy the computer off ebay make sure it is new. If it is not new you will not be able to register the computer. Without registration Apple will not help.

    I just wanted to make that clear. It has to be registered. A genus may look at your computer, but if anything needs to be done and you do not have it registered they will not do anything else.

    Personally I don't buy new things such as computers and the like off ebay. Once I bought a hard drive that failed about a month after getting it. No issue Seagate has a good warranty. Since I did not have the original sales receipt I was out of luck. I have had a few other similar issues. A lot of the time ebay is cheaper, but it usually comes with a catch. Personally I would either get it from Apple.com or from a brick and mortar store.
     
  11. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #11
    Weird. At my local Apple store, if you walk up to the Genius Bar with an unregistered Apple product, they'll help you get it registered.

    If you can't provide proof of the original purchase date, then they'll go by the manufacture date.
     
  12. biikman macrumors regular

    Joined:
    Oct 11, 2008
    #12
    This may be a stupid question..but what exactly is this "live.com" discount?
    Nevermind, had a brainfart...shoulda googled first ;)
     
  13. gan6660 macrumors 65816

    gan6660

    Joined:
    Aug 18, 2008
    #13
    I bought an ipod nano 1st gen 4gb for $15 including shipping on ebay and when i got it i plugged it in and it got really hot so i called apple and recieved a new one 5 days later.
     
  14. deanshu thread starter macrumors member

    Joined:
    Jun 7, 2008
    #14
    Thanks for the tip! I have already sent out a question to the iPod touch sellers on my watch list to make sure they are in brand new condition with the original cellophane shrink wrap around it.

    What do you guys think about a iPod touch for 369.99, 16 shipping?
    The Live.com discount doesn't apply to the shipping, so 258.99 plus 16 dollars shipping after I receive my cash back, coming to a grand total of 274.99.
    It should be in new condition with the original factory seal/cellophane wrap.
     

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