If you purchased at apple.com can you return the phone at an Apple store?

Discussion in 'iPhone' started by richard371, Jul 7, 2010.

  1. richard371 macrumors 68020

    Feb 1, 2008
    My company surprised me with one so I don't need the one I purchased.

  2. mackmgg macrumors 65816


    Nov 2, 2007
    I would've thought yes, but a product I bought online a few months ago took talking to a manager to return in store. Quite annoying
  3. Nde macrumors 6502a


    Feb 12, 2008
    Los Angeles, CA
    No, I tried yesterday. You will have to pack and pay shipping back to Apple.
  4. Rend It macrumors 6502

    Oct 27, 2003
    United States

    Nde is right. I just tried to return my iP4 (ordered online) at an Apple Retail Store. No dice. Apparently, Apple uses a different inventory system for Retail vs. Online -- but only for iPhones. This policy does not apply to Macs, iPods, and so on. I had to call Apple and set up my return. However, I do not believe you will have to pay for shipping. They said they were emailing me a shipping label, but maybe I misunderstood. Perhaps it's just an RMA label.

    Their customer service may be better than others, but it certainly isn't anywhere near as painless as it was five years ago. Ah well. Call the 800 number on your invoice to arrange a return.

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