I'm emigrating from the US on 11/22; whom can I contact at Apple to expedite my MacBook Pro order?

Discussion in 'MacBook Pro' started by beethovengirl, Nov 9, 2016.

  1. beethovengirl macrumors regular

    Jan 15, 2004
    No, I'm not leaving b/c of the election; I planned this move a couple months ago!

    The short story: I've seen that consumers occasionally get replies from Apple executives they've emailed. I'm wondering whom you might suggest I try contacting about my situation (I've already dealt with Apple customer service, and they said they can't move my order up in the queue). My current delivery estimate for my Touch Bar MacBook Pro is 11/22-11/30. I'm leaving the US (moving to Israel, a country with no Apple store) on 11/22.

    The long story: I originally thought I might be moving a week earlier, and I contacted online support at the Apple store a couple hours after the new MacBook Pro was announced. At that time, the delivery window was 2-3 weeks, and it took awhile for me to get through to a representative to ask about whether I could cancel my order if it didn't arrive before I move to Israel. The Apple rep gave me misleading info on the matter, and I have the chat transcript to prove that. I then submitted my order; when I originally started my order, it said 2-3 weeks, but by the time I finished, it said 3-4 weeks. On top of this, the shipment I received of other items in the order arrived damaged. Given these circumstances, I hope that even others ahead of me in the queue would agree that my situation justifies queue-jumping. In any case, do you have a suggestion for someone at Apple who might be able to help me?

    thanks :)
  2. David58117 macrumors 65816

    Jan 24, 2013
  3. Deanster macrumors regular

    Jun 6, 2005
    Apple tends to be very much a first-come/first-serve company.

    It's worth contacting them to ask, I suppose, but realistically, you'll probably just need to have a family member or friend forward your new MBP to you in Israel via FedEx or UPS.
  4. motoracer1486 macrumors 6502a

    Sep 26, 2006
    You are choosing to move. Get back in line...
  5. Rafterman macrumors 68020

    Apr 23, 2010
    Become famous enough to be able to call Tin Cook up directly and ask him.

    Not joking, seriously, that is about the only way anyone gets an expedited order from Apple.
  6. tylerwatt12 macrumors regular

    Jan 9, 2013
    Change the shipping address to a package forwarding service. and pick it up in your new country.
  7. TheAppleFairy, Nov 10, 2016
    Last edited: Nov 10, 2016

    TheAppleFairy macrumors 68020


    Mar 28, 2013
    The Clinton Archipelago unfortunately
    Deleted..read too quick and thought you said you were moving because of the election.
  8. Nde macrumors 6502a


    Feb 12, 2008
    Los Angeles, CA
    Not trying to be rude, but you really need to wait in line like the rest of us. As one poster has stated, first come first serve. If everyone said they are moving, everyone will get their first and thats not cool.

    If you really need a MacBook for work or urgent matter, you can get a non-Touch ID today.
  9. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Apple will not make an exception for you. Period.
  10. UnluckyXIII macrumors 6502

    Feb 20, 2014
    The easiest option would be to have a family member or friend forward you the laptop once it arrives.
  11. 3pp macrumors member

    Sep 30, 2014

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